May Xiong

• Establishes legal parameters for requested alterations to BECU’s standard commercial loan language
• Manages outside legal counsel’s involvement in large dollar, complex or outer market loan requests
• Reviews for accuracy all outside legally prepared loan documents
• Oversees legality of new commercial loan programs to ensure proper legal and operational compliance.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Maintained accurate documentation of company policies and procedures for easy reference by all employees.

• Manage operational aspects of the department and lead efforts related to employee development, system enhancements and process improvements
• Provide ongoing coaching, mentoring and training of direct reports.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Supported product managers and development teams across phases of testing from planning to execution, troubleshooting and reporting within high-volume, agile environment.
• Perform quality control of all loan documents prior to release for Borrower signatures.
• Produced and maintained technical documentation for project reference.
• Optimized test coverage by performing risk-based testing prioritization.
• Streamlined QA processes for increased efficiency and reduced project turnaround times.

• Supervise loans documentation staff members while assisting Relationship Managers with loan portfolio management and underwriting
• Perform quality control of all loan documents.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Assist Relationship Managers with excess of $70 million in total loan portfolios
• Process loans and generate loan documents for consumer and commercial loans.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Positions including Loan Supervisor, Commercial Loan Documentation Specialist and Quality Assurance.