Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

Maya Aishel Escalante

Chandler,AZ

Summary

Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.

Overview

4
4
years of professional experience

Work History

Patient Care Coordinator/Scheduler

Arbor Therapy
07.2024 - Current
  • Perform outbound phone calls to schedule ongoing therapy services (Speech, Occupational, Physical, and Feeding therapy).
  • Audit and contact clients from the waitlist to update availability, schedule and/or release.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Perform confirmation outbound calls to confirm discharges from services.
  • Constant communication with Authorizations dept. to verify Insurance coverages.
  • Respond to vendor call through DDD/AZDES website “Focus”.
  • Inform clients of upcoming Insurance Auth expiration, RX expirations.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.

Receptionist

Arbor Therapy
07.2023 - 01.2024
  • Receive inbound phone calls in regards new clients, scheduling.
  • Perform outbound phone calls in regards to confirmation of appointments and schedule make-up sessions.
  • Review and fix quarterly progress reports.
  • Usage of a program to check clients in and out.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Assisted with planning office events and meetings for smooth execution.
  • Assisted in event planning and execution, ensuring seamless operation of company functions.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.

Kitchen Staff, Drive Thru, Cashier

Taco Bell
01.2022 - 07.2023
  • Help customers with their orders, provide customer service via phone and in-person, help manage the kitchen and organization to get tasks done properly.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Enhanced customer satisfaction with timely meal preparation and consistent quality.
  • Collaborated with team members to ensure seamless coordination during peak service hours.

Cashier/Customer Service

Whataburger
07.2021 - 01.2022
  • Mainly financial tasks such as charge customers, and count profits at the end of the shift. Used to work late hours.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Education

Bachelor of Science - Business Accountancy

Arizona State University
Tempe, AZ
05-2029

High School -

Chandler High School
Chandler, AZ
05.2023

Skills

  • Customer Service
  • Problem Solving skills
  • Communication Skills
  • Basic Microsoft knowledge
  • Organization
  • Fast Learner
  • Reliable and open schedule availability
  • Health Insurance Knowledge
  • Attention to detail

Awards

Member of the National Society of High School Scholars (NSHSS)

Languages

Spanish

Timeline

Patient Care Coordinator/Scheduler

Arbor Therapy
07.2024 - Current

Receptionist

Arbor Therapy
07.2023 - 01.2024

Kitchen Staff, Drive Thru, Cashier

Taco Bell
01.2022 - 07.2023

Cashier/Customer Service

Whataburger
07.2021 - 01.2022

Bachelor of Science - Business Accountancy

Arizona State University

High School -

Chandler High School

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