Michelle has strong organizational skills, excellent communication skills, and the ability to multitask in a fast-paced environment. Responsible for overseeing onsite activities, ensuring the smooth and efficient operation of processes, monitoring performance, as well as assisting with pre- and post-logistics and operations for events, and ensuring that all customer service standards are met.
Team lead:
Planning
▸ Organizing and maintaining files and databases
▸ Reviews site layouts/maps and site signage to assist fans in finding location(s)
▸ Attends special event meetings, walk-through and security meetings, as needed
▸ Reviews and understands all operations and emergency plans
Scheduling
▸ Assist with staffing, scheduling and staff communication, as needed
▸ Maintain accurate clock-in/out schedules, per shift
Operations
▸ Assure all onsite responsibilities are met
▸ Ensure staff is prepared with equipment needs
▸ Work with medical and event security to monitor high traffic areas and delegate coverage accordingly