Maya Alieva
Houston,Texas
Summary
Administrator with over 15 years of experience in customer service, maintaining high standards of productivity and achievements across diverse areas in the pursuit of attaining a career in healthcare administration. Successfully streamlined appointment scheduling processes, ensuring smooth operations. Demonstrated strengths in patient interaction and administrative tasks.
Overview
18
18
years of professional experience
Work History
Patient Service Representative
Houston Methodist Hospital
12.2023 - Current
- Managed patient interactions, ensuring timely appointment scheduling and accurate information dissemination.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
Patient Access Specialist
Texas Children’s Health Plan – The Center for Children and Woman
01.2019 - 12.2023
- Scheduled appointments for multiple physicians.
- Completed full registrations in Epic system.
- Ensured medical records are obtained from referring physicians.
- Coordination of care between patients and healthcare professionals in the system.
- Insurance verification and benefits collection.
- Assisted with explanation of benefits, set up payment plans, and pre-payment service collections.
- Monitored assigned work queues, patient billing, claims and registration.
- Performed special assignments when requested by management.
- Displayed positive attitude toward assignments and new implementations.
- Utilized excellent patient care skills for conflict resolution.
Administrative Assistant
CPT International (USA) LLC
02.2014 - 07.2023
- Coordinated office operations to enhance workflow efficiency and support team objectives.
- Developed and maintained filing systems, improving document retrieval speed and organization.
- Implemented office supply management strategies, reducing costs while maintaining inventory levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Cashier/Assistant Manager
Astor Mediterranean
04.2008 - 01.2014
- Supported staff: cooks, cashiers and drivers
- Trained and coached new employees
- Assisted with staff schedules
- Managed cash registers and created invoices for catering orders
- Accountable for weekly inventory and ordering supplies
Education
Associate's Degree - Health in Science
Houston Community College
Houston, TX01.2019
Master’s - Education
State University of Kurgan Tajikistan
Tajikistan06-2004
High School Diploma -
Firdausi High School
Tajikistan01.1999
Skills
- Patient scheduling
- Insurance verification
- Medical record management
- HIPAA compliance
- Data entry accuracy
- Insurance verifying
- Payment collection
- Patient education
PROFILE
Effective communicator with interpersonal skills; multilingual English/Farsi/Russian/Uzbek and Spanish. Enjoy diversity and multicultural teams; Consistently recognized for high standards in customer service, both internal and external; assessing needs and identifying solutions; persistent in completing tasks. Characterized as proactive, dedicated, patient and well organized.
Timeline
Patient Service Representative
Houston Methodist Hospital
12.2023 - Current
Patient Access Specialist
Texas Children’s Health Plan – The Center for Children and Woman
01.2019 - 12.2023
Administrative Assistant
CPT International (USA) LLC
02.2014 - 07.2023
Cashier/Assistant Manager
Astor Mediterranean
04.2008 - 01.2014
Associate's Degree - Health in Science
Houston Community College
Master’s - Education
State University of Kurgan Tajikistan
High School Diploma -
Firdausi High School