Maya Alston
Davenport
Summary
Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering seven years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of the sales floor
Overview
6
6
years of professional experience
Work History
Department Manager
Dillards Department Store
03.2023 - Current
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
Personal Stylist
Neiman Marcus
11.2022 - 03.2023
- Increased client retention rates by offering ongoing support and follow-up consultations to ensure continued wardrobe success.
- Built a diverse clientele base through word-of-mouth referrals, highlighting exceptional customer service abilities and industry expertise.
Sales Associate
Michael Kors
12.2020 - 11.2022
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Lead Sales Key Holder
Express Factory Outlet
10.2018 - 12.2020
- Developed comprehensive product knowledge among staff members through regular training sessions, leading to more confident sales presentations and improved customer satisfaction rates.
- Effectively delegated tasks amongst employees, ensuring a balanced workload and maximizing productivity.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Education
Bachelor of Arts - Sonography
University Of South Florida
Tampa, FLAssociate of Arts - General Studies
Valencia Community College
Kissimmee, FL12.2020
Skills
- Microsoft Windows expert
- Microsoft Office proficiency
- Proficient in MS Office
- Microsoft Outlook
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Department Manager
Dillards Department Store
03.2023 - Current
Personal Stylist
Neiman Marcus
11.2022 - 03.2023
Sales Associate
Michael Kors
12.2020 - 11.2022
Lead Sales Key Holder
Express Factory Outlet
10.2018 - 12.2020
Bachelor of Arts - Sonography
University Of South Florida
Associate of Arts - General Studies
Valencia Community College
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