Maya Begic
Hillsboro,OR
Summary
Customer-focused administrative professional with extensive experience in healthcare. Recognized for enhancing patient and client experiences while efficiently managing high-volume operations. Proven ability to lead teams and maintain composure in fast-paced environments, ensuring quality service and effective conflict resolution.
Overview
16
16
years of professional experience
Work History
Concierge Services / Public Service Representative 3
OHSU
Portland, OR
01.2015 - Current
- Provided high-level customer service to patients, families, and staff in fast-paced hospital environment, enhancing overall patient experience.
- Greet and assist patients with navigation, appointments, and general inquiries.
- Facilitated admitting processes for surgeries, procedures, and hospital stays, ensuring smooth transitions for patients.
- Collaborated across departments, including Admitting, Language Services, and Public Safety, to streamline patient services and improve communication.
- Supervise and guide volunteers to ensure quality service standards.
- De-escalate challenging situations with professionalism and empathy.
- Maintain and update surgical logs and coordinate waiting areas.
- Utilize Epic and Microsoft Office tools for daily operations.
- Serve as lead point of contact during emergencies and evacuations.
CVICU Hospital Aide
OHSU
Portland, OR
01.2014 - 01.2015
- Supported patient care and facilitated minor procedures to enhance patient comfort and recovery.
- Provided emotional support to patients and families, fostering a compassionate environment during critical care.
- Assisted nursing staff in cardiovascular ICU by ensuring patient rooms and supplies were well-maintained for optimal care.
- Managed administrative tasks including phones, faxing, and patient records (Epic).
Medical Assistant
OHSU
Portland, OR
01.2013 - 01.2014
- Roomed patients, obtained and documented vital signs, and prepared patients for exams and procedures.
- Supported clinical staff with direct patient care in a fast-paced healthcare environment.
- Assisted providers with minor procedures, ensuring proper setup and optimizing patient comfort.
- Performed EKGs, injections, and specimen collection.
- Maintained accurate patient records using Epic.
- Coordinated patient flow, enhancing efficiency and minimizing wait times.
- Ensured exam rooms were cleaned, stocked, and compliant with safety standards.
- Provided patient support and education, fostering a compassionate healthcare environment.
Assistant Manager
Oregon Rule Co.
Oregon City, OR
01.2011 - 01.2013
- Coordinated daily operations, enhanced sales performance, and drove customer service initiatives.
- Contributed to strategy development for revenue growth and customer engagement.
- Supervised staff, conducted training, and coached team members.
- Resolved customer issues and improved overall client satisfaction.
- Oversaw inventory management, sales tracking, and prepared operational reports.
Medical Assistant Intern
Advanced Pain Management
Portland, OR
06.2010 - 08.2010
- Assisted with patient care by obtaining vitals, performing EKGs, administering injections, and documenting in charts.
- Prepared exam rooms and supported physicians during procedures to enhance patient experience and care delivery.
- Scheduled and confirmed appointments while efficiently managing front desk operations to ensure smooth patient flow.
Education
Medical Assisting Diploma -
Carrington College
08-2010
Skills
- Customer & Patient Experience
- Customer Commitment
- Customer Communication
- Clinical Support
- Administrative Operations
- Healthcare Systems (Epic)
- Microsoft Office Suite
- Information Management
- Cross-department collaboration
- Team leadership
- Conflict management
- Conflict resolution
References
Available upon request
Timeline
Concierge Services / Public Service Representative 3
OHSU
01.2015 - Current
CVICU Hospital Aide
OHSU
01.2014 - 01.2015
Medical Assistant
OHSU
01.2013 - 01.2014
Assistant Manager
Oregon Rule Co.
01.2011 - 01.2013
Medical Assistant Intern
Advanced Pain Management
06.2010 - 08.2010
Medical Assisting Diploma -
Carrington College