AMIR LULIC
South Burlington,VT
Summary
Knowledgeable Operations Manager with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
Sodexo, UVM Housing & Dining
Burlington, VT
11.2023 - Current
- Lead high-volume dining operations focused on quality service and student satisfaction
- Manage, train, and supervise staff to maintain operational excellence and service standards
- Drive financial performance through cost control, labor management, and strategic planning
- Ensure compliance with university sustainability goals and Sodexo standards
- Oversee daily operations, including service quality, safety, and efficiency
Dining Services Director
The Converse Home
Burlington, VT
05.2021 - 05.2022
- Directed all dining service operations, including food preparation, service, and procurement
- Managed budgeting, menu planning, and nutrition standards for residents
- Recruited, hired, and trained staff including supervisors, chefs, and service personnel
- Ensured high-quality dining experience while maintaining regulatory compliance
Nutrition Services Supervisor / Chef
University of Vermont Medical Center (UVMMC)
Burlington, VT
10.2017 - 05.2022
- Supervise patient food service operations from ordering through meal delivery
- Analyze operational data to improve service efficiency and patient satisfaction
- Coordinate kitchen workflow and ensure adherence to dietary and safety standards
- Support continuous improvement initiatives within Nutrition Services
Environmental Services Supervisor
University of Vermont Medical Center (UVMMC)
Burlington, VT
10.2012 - 10.2017
- Oversaw environmental services operations to maintain a safe and compliant healthcare environment
- Managed staff scheduling, training, performance evaluations, and improvement plans
- Ensured adherence to regulatory standards and organizational quality benchmarks
- Led initiatives to improve efficiency, cleanliness, and patient satisfaction
Education
Master of Healthcare Administration - MHA
Champlain College
Burlington, VT08-2020
Bachelor’s Degree - Hotel & Restaurant Management
Champlain College
Burlington, VT12-2010
Associate Degree - Travel & Tourism & Marketing
Hesser College
Manchester, NH05-2000
Skills
- Operations Management
- Staff Leadership & Training
- Budgeting & Cost Control
- Food Service & Nutrition Operations
- Regulatory Compliance
- Customer & Patient Experience
- Data Analysis & Reporting
- Menu Planning & Procurement
- Problem-solving
- Team leadership
- Operations management
- Client relationships
Accomplishments
- Managed and supervised team of 50-60 staff members.
- Collaborated with team of 20+ senior managers and executives in the transition to a Purchase and Loss Operation.
- Reduced operational labor expenses by streamlining scheduled vs. actual labor hours spent in operations.
Certification
- ServSafe Certified — 2017, 2023
- Compass Leadership Development Program — 2018–2019
- Member, American College of Healthcare Executives (ACHE) — 2020
LANGUAGES
English
Bosnian
Russian/Belarusian
Timeline
Operations Manager
Sodexo, UVM Housing & Dining
11.2023 - Current
Dining Services Director
The Converse Home
05.2021 - 05.2022
Nutrition Services Supervisor / Chef
University of Vermont Medical Center (UVMMC)
10.2017 - 05.2022
Environmental Services Supervisor
University of Vermont Medical Center (UVMMC)
10.2012 - 10.2017
Bachelor’s Degree - Hotel & Restaurant Management
Champlain College
Associate Degree - Travel & Tourism & Marketing
Hesser College
Master of Healthcare Administration - MHA
Champlain College
Compass Leadership Development Program 2018-2019
Compass Leadership Development is a program designed for leadership teams, cross-functional teams, and/or project teams ready to "go there" and get connected on an entirely different level to find real solutions to the problems they face. It helps leaders to: improve collaboration, align to shared vision and results, identify gaps and create action.