Maya Bruno
DOYLESTOWN,PA
Summary
Customer-focused professional with expertise in retail operations and cash handling. Managed transactions while ensuring compliance with store policies and maintaining a tidy checkout environment. Cultivated strong communication skills by assisting customers and promoting loyalty programs to boost sales. Collaborated effectively with team members to enhance store efficiency and uphold cleanliness and safety standards.
Overview
1
1
Language
1
1
Certification
2
2
years of professional experience
Work History
Cashier/Stock Room Associate
CVS Pharmacy
Philadelphia, Pennsylvania
07.2024 - 12.2026
- Processed customer transactions at CVS Pharmacy register with accuracy.
- Greeted customers and delivered friendly service at front end.
- Scanned merchandise and handled returns following store policies.
- Promoted CVS Pharmacy ExtraCare benefits during checkout conversations.
- Counted cash drawer and balanced payments at shift end.
- Assisted customers with product locations and store questions.
- Restocked front-end supplies and organized impulse displays.
- Maintained clean checkout area and followed loss prevention procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Applied discounts during transactions to ensure customer satisfaction and loyalty. by scanning and redeeming coupons.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Used suggestive selling techniques to promote add-on sales.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Housekeeper
Foundations Behavioral Health
DOYLESTOWN
03.2025 - 09.2026
- Cleaned patient rooms and common areas at behavioral health facility
- Sanitized surfaces using infection control procedures and approved chemicals
- Restocked linens, paper goods, and housekeeping supplies throughout units
- Removed trash and soiled materials from patient care areas
- Reported maintenance concerns and safety hazards to facility staff
- Followed cleaning schedules for resident rooms, hallways, and bathrooms
- Disinfected high-touch surfaces in compliance with behavioral health standards
- Coordinated with nursing staff to support daily room turnover
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Disinfected telephones, light switches and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Followed safety procedures when handling hazardous materials.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Ensured that all health standards were met during cleaning operations.
- Observed proper use of chemicals when cleaning various surfaces.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Returned rooms to occupant-ready status to satisfy future guests.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Scrubbed kitchen appliances, countertops and fixtures.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Provided information about hotel services upon request from guests.
- Organized closets with hangers for guests' clothing items.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Assisted in laundry services including washing, drying, and folding linens.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Swept and damp-mopped private stairways and hallways.
- Communicated with maintenance team on damages to repair.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Sorted and counted linens and organized in storage areas.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Reported damage or theft of hotel property to management.
Education
Thornton High School
Thornton, COSkills
- POS operation
- Cash handling
- Transaction reconciliation
- Return processing
- Customer service
- Inventory restocking
- Visual merchandising
- Loss prevention
- Sanitation procedures
- Attention to detail
- Clear communication
- Team collaboration
- Problem solving
- Time management
- Basic math
- Gift card handling
- Issue resolution
- Spirit, wine, and beer expertise
- Checkout monitoring
- Point-of-sale system operation
- Cash drawer balancing
- Cash handling expertise
- Dependability and reliability
- Hospitality and accommodation
- Work ethic and integrity
- Money handling
- Cleaning and sanitizing
- Point of sale proficiency
- Upselling techniques
- POS system operations
- Scanner operations
- Payment collection
- Retail merchandising
- Loyalty program promotion
- Daily reporting
- ID verification
- POS systems
- Credit and cash transactions
- Professionalism and courtesy
- Product restocking
- Refund handling
- Report preparation
- Liquor law compliance
- Identification checks
- Data entry
Languages
English
Professional
Certification
- Customer service certified
Accomplishments
- A award I got for helping a coworker when she was injured
Affiliations
- Guitar playing
- Artist
- Helping people on my down time
References
References available upon request.
Timeline
Housekeeper
Foundations Behavioral Health
03.2025 - 09.2026
Cashier/Stock Room Associate
CVS Pharmacy
07.2024 - 12.2026
Thornton High School