Jenna Kovach
Cleveland,OH
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
5
5
years of professional experience
Work History
Cashier/Stock Room Associate
Michaels Craft Store
Strongsville, OH
06.2021 - Current
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered phone calls to assist customers with questions and orders.
- Scanned items and checked pricing on cash register for accuracy.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Welcomed customers, offering assistance to help find store items.
Sales Associate
Esteem Cleaners
Parma Heights, OH
10.2019 - 08.2021
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended, selected and located merchandise based on customer desires.
- Maintained records related to sales for store management.
- Greeted customers to determine wants or needs.
- Bagged or packaged purchases and wrapped gifts.
- Developed trusting relationships with customers by making personal connections.
- Trained new team members in cash register operation, stock procedures, and customer services.
Hostess/Cashier
Bob Evans Restaurant
Middleburg Heights, Ohio
07.2019 - 10.2019
- Inspected dining and serving areas for cleanliness and proper setup.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Resolved any customer complaints or issues quickly and professionally.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Answered telephone to provide dining information and take reservations.
- Handled cash payments and reconciled daily transactions accurately.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Greeted incoming guests to escort to assigned dining area and present menus.
Education
Associates in Applied Business Management And HR - Business Administration And Management
Cuyahoga Community College
Parma, OH05-2023
Bachelor in Business - Business Administration and Management
Akron University
Akron, OHSkills
- Cash Handling
- Customer Service
- Time Management Skills
- Staff Training
- Microsoft Word
- Excel
- Time Management
- Phone handling
- Working Remotely
- Excellent Communication
References
References available upon request.
Timeline
Cashier/Stock Room Associate
Michaels Craft Store
06.2021 - Current
Sales Associate
Esteem Cleaners
10.2019 - 08.2021
Hostess/Cashier
Bob Evans Restaurant
07.2019 - 10.2019
Associates in Applied Business Management And HR - Business Administration And Management
Cuyahoga Community College
Bachelor in Business - Business Administration and Management
Akron University