MAYA BYNES
Detroit,MI
Summary
Passionate worker with 15+ years of Customer Service. I am committed to making Customer/patient's a number one priority in any work environment I enter. My biggest achievements are seeing people that I have been in contact with leave with a smile or I am able to help them solve a solution to a problem.
Overview
25
25
years of professional experience
Work History
FC Associate
Amazon
Woodward
11.2023 - Current
- Quality Coach- Review quality issues that associates may have. Show associates issues that effect the over all quality as they are picking items. Re- train associates how to identify and correct the issues that may effect companies DPMO which also cause the company to lose money.
EIS Worker
State of Michigan Department of Human Services
Talyor Michigan
06.2022 - Current
- Improved client satisfaction by providing timely and accurate assistance with their benefit applications.
- Developed strong relationships with community partners, connecting clients with additional resources as needed.
- Reduced case backlog by prioritizing tasks and working efficiently under pressure.
- Ensured compliance with state and federal guidelines when processing applications, mitigating potential issues or penalties for the agency.
- Assisted clients in completing necessary paperwork, ensuring all required documentation was submitted accurately and on time.
- Stayed informed on current policies and regulations related to assistance payments, applying this knowledge to better serve clients.
- Communicated clearly and empathetically with diverse populations including those facing language barriers or disabilities.
Insurance Verifer
Alliance RX Walgreens + Prime
Canton
10.2016 - 06.2018
- Determine eligibility of benefits for accurate billing
- Navigate between different programs to update ICD10 code for correct billing
- Manual billing of Medicare
- Answering telephone calls from patients to obtain information for accurate account information
- Make call to insurance for correction of billing issues
- Maintain Prior Authorization from MD and Insurance by meeting deadlines prior to authorization expiration.
Manager/Pharmacy Technician
Park Medical Pharmacy
Detroit
10.2012 - 08.2016
- Provide fast and friendly customer service to City of Detroit residents
- Obtain patient information for intake process
- Fill Prescription/replenish inventory, maintain and organize paperwork
- Bill Medicare, Call Medicaid and commercial insurance to determine eligibility of benefits.
Assistant Manager
Walgreens
Farmington
08.1999 - 10.2012
- Maintaining store organization (follow floor plan for end cap and store merchandising), Supervise and train employee, Provide fast and friendly customer service, Balance and calculate incoming cash flow/Manage cash for daily deposits.
Education
Bachelors - Healthcare Administration
University of Phoenix
09.2010
Skills
- Microsoft Office
- Customer Service
- Customer Relations
- Good team player
- Creativity
Additionalcontactinfo - Phone
313.213.6386
Hobbies and Interests
I love to create new and exciting things. I also have a small business dedicated to arts and crafts.
Timeline
FC Associate
Amazon
11.2023 - Current
EIS Worker
State of Michigan Department of Human Services
06.2022 - Current
Insurance Verifer
Alliance RX Walgreens + Prime
10.2016 - 06.2018
Manager/Pharmacy Technician
Park Medical Pharmacy
10.2012 - 08.2016
Assistant Manager
Walgreens
08.1999 - 10.2012
Bachelors - Healthcare Administration
University of Phoenix