Maya Chambers
San Antonio,TX
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Home2 Suites By Hilton
05.2026 - Current
- Managed check-in and check-out processes, ensuring smooth guest transitions.
- Delivered exceptional guest service, resolving inquiries and concerns efficiently.
- Coordinated room assignments and maintained inventory of available accommodations.
- Assisted in training new front desk staff on procedures and customer engagement strategies.
- Utilized property management system to update reservations and manage billing processes.
- Implemented streamlined communication protocols between departments for enhanced operational efficiency.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Server/Bartender
Hotel Herringbone
09.2025 - 05.2026
- Crafted and served innovative cocktails, enhancing guest satisfaction and experience.
- Delivered exceptional customer service in high-volume dining environments.
- Trained new staff on menu offerings and service protocols, improving team efficiency.
- Managed inventory levels for bar supplies, ensuring efficient stock rotation and availability.
- Oversaw daily operations of bar area, maintaining cleanliness and compliance with health standards.
- Implemented upselling techniques, increasing overall sales and guest engagement.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender/Crew Trainer
Torchy's Tacos
06.2023 - 04.2024
- Delivered customer service by addressing inquiries and resolving issues effectively.
- Achieved certification for training completion and coordinated cross-training of partners.
- Provided customer service by addressing inquiries and resolving issues.
- Developed and implemented training programs to enhance team performance and efficiency.
- certified for training completion and cross-training partner coordination
- Supervised partners assigned to shifts, ensuring adequate coverage and operational efficiency.
- Supported revenue growth through store readiness for profitability.
- documented coaching and human resources incidents
Elections Clerk
MCLENNAN COUNTY ELECTIONS
01.2017 - 01.2024
- Certify and maintain election protocols and voting procedures at Election Voting Center in accordance with state and federal election laws.
- Ensured cleanliness and organization of the voting center to facilitate smooth election operations.
- Assisted registered voters with all election equipment and ballots.
- Recorded all ballots and voters at the vote center to uphold compliance with county, state, and federal laws.
- Trained election workers and student election workers to enhance operational readiness at the assigned vote center.
- Maintained a clean and organized vote center.
- Managed voter registration processes to ensure compliance with state regulations.
Retail Sales Associate
Follett Bookstore
08.2021 - 12.2023
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Issued receipts and processed refunds, credits or exchanges.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Informed customers of current store promotions to encourage additional sales purchases.
Student Library Clerk
McLennan Community College
08.2021 - 07.2023
- Organized and maintained detailed records on equipment use, materials logs and circulation activities.
- Organized library shelves systematically for easy access. and printed materials wellstocked and organized according to established system.
- Mitigated librarian workload by independently managing basic patron requests and locating materials.
- Showed patrons where to find library resources and collected equipment, reference pieces and other items.
- Located desired customer items through interlibrary loan system and coordinated deliveries.
BARISTA
Lalo's Coffee
07.2022 - 06.2023
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences. Inbound and Outbound Calling
- Maintained and updated databases for accurate information management.
- Implemented web technologies and services for improved user experience.
- Crafted marketing strategy to enhance customer engagement and sales.
- Coaching team members in customer service techniques, providing feedback and encouragement toward reaching sales goals. Implemented new working processes to deliver multiple improvements.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
High School Diploma -
University High School
Waco, TX06-2019
Skills
- Property management system
- Customer Service
- Guest services
- Issue resolution
- Upselling techniques
- Payment processing
- Inventory management
- Application Software
- Project management
- Team collaboration
- Visual communication
- Tech assistance
- Shelving and organization
- Learning resources
Timeline
Front Desk Agent
Home2 Suites By Hilton
05.2026 - Current
Server/Bartender
Hotel Herringbone
09.2025 - 05.2026
Bartender/Crew Trainer
Torchy's Tacos
06.2023 - 04.2024
BARISTA
Lalo's Coffee
07.2022 - 06.2023
Retail Sales Associate
Follett Bookstore
08.2021 - 12.2023
Student Library Clerk
McLennan Community College
08.2021 - 07.2023
Elections Clerk
MCLENNAN COUNTY ELECTIONS
01.2017 - 01.2024
High School Diploma -
University High School