Justin E. Henriquez
Lakeland,FL
Summary
Dedicated Professional focused on empowering individuals to achieve lifelong well-being while prioritizing consumer safety. Coordinated guest services through effective communication and interpersonal skills, thriving in fast-paced environments. Managed multiple tasks with expertise in conflict resolution and team coordination, demonstrating strong organizational abilities and bilingual proficiency in English and Spanish.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
TownePlace Suites by Marriott
Lakeland, FL
04.2025 - Current
- Greeted guests at TownePlace Suites by Marriott, ensuring smooth check-in experience.
- Managed room assignments and updated reservation details in Marriott front desk software.
- Responded to calls and email inquiries regarding reservations, rates, and hotel services to enhance guest satisfaction.
- Processed checkouts, final folios, and payment transactions using property systems.
- Resolved guest concerns with clear communication and professional service.
- Managed telephone communications to ensure guests received timely assistance, and greeted visitors to assist, answer questions and direct.
Warehouse Worker
Mattress warehouse of Tampa way
Tampa, Florida
04.2023 - 03.2025
- Picked mattress orders for customer delivery and store transfers.
- Sorted incoming inventory by size, type, and storage location.
- Loaded and unloaded mattress shipments at Tampa warehouse docks.
Paralegal Assistant
Cabanillas & Associate
New York, New York
04.2022 - 04.2024
- Reviewed client information and verified legal documents for accuracy.
- Communicated with clients, courts, and vendors on case status updates.
- Maintained confidential records and protected sensitive client information.
- Screened incoming calls from potential clients seeking legal advice.
- Booked travel arrangements for firm attorneys and support staff.
Ft receiver/stocker overnight
Lowes Home Improvment
02.2021 - 09.2021
- Cultivated positive interactions with customers and associates, and responded quickly to customer and associate needs.
- Follow proper lifting guidelines to ensure safe moving and placement of merchandise.
- Adhered to lifting guidelines for safe movement and placement of merchandise, ensuring a secure work environment.
- Repaired damaged shelving, disposed of hazardous materials, and maintained an organized and clean back room.
Customer Service
OPU
08.2019 - 10.2020
- Addressed customer needs through incoming calls, ensuring timely and effective resolution.
- Recorded details of inquiries, comments, and complaints, taking action in accordance with established processes to enhance customer satisfaction.
- Practiced discretion and judgment in prioritizing requests, adapting procedures to improve response effectiveness.
- Demonstrated ability to work with minimal supervision, leveraging extensive background knowledge.
- Obtained SME certification through comprehensive training programs.
- Acquired training and knowledge in various marketing aspects to support target initiatives.
Education
High School Diploma -
Riverview High School
Associates - Business Relations
Hillsborough Community College
Skills
- Payment processing
- Front office coordination
- Telephone etiquette
- Problem solving
- Clear communication
- Attention to detail
- Conflict resolution
- Documentation
- Customer service
- Property management system
- Reservation management
- Check-in processing
- Guest relations
Timeline
Front Desk Agent
TownePlace Suites by Marriott
04.2025 - Current
Warehouse Worker
Mattress warehouse of Tampa way
04.2023 - 03.2025
Paralegal Assistant
Cabanillas & Associate
04.2022 - 04.2024
Ft receiver/stocker overnight
Lowes Home Improvment
02.2021 - 09.2021
Customer Service
OPU
08.2019 - 10.2020
High School Diploma -
Riverview High School
Associates - Business Relations
Hillsborough Community College