Maya Dutrieuille
Harrisburg,PA
Summary
Results-driven administrative professional with extensive experience in office management, customer service, and financial operations. Skilled in records management, data entry, scheduling, and billing with a proven ability to support cross-functional teams and streamline processes. Adept at delivering accurate, confidential, and timely administrative support in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Loan Application Analyst
PSECU
Harrisburg, PA
11.2023 - Current
- Review, analyze, and process loan applications ensuring compliance with lending policies and regulations.
- Assist members with questions on applications, balances, and loan products while maintaining a high customer satisfaction rating.
- Conduct credit checks, verify documentation, and recommend approval or denial based on risk assessment.
- Collaborate with underwriting and loan processing teams to streamline workflows and reduce processing time.
- Consistently exceeded accuracy benchmarks, reducing loan processing errors.
Medical Call Center Representative
Cotiviti
Harrisburg, PA
01.2022 - 12.2022
- Handled inbound and outbound calls related to medical claims, eligibility, and patient billing inquiries.
- Assisted providers and members in understanding claims processing and resolving discrepancies.
- Documented all interactions in CRM systems to ensure accurate case tracking and compliance with HIPAA standards.
- Resolved 90%+ of customer inquiries on the first call, improving call center efficiency.
- Partnered with quality assurance team to identify process improvements in claims handling.
Temporary Administrative Assistant
LOTUS Multicultural Learning Center
Harrisburg, PA
03.2019 - 07.2022
- Provided administrative support including scheduling, filing, and managing correspondence.
- Assisted with maintaining records and organizing program documentation.
- Supported staff and instructors with office operations and resource coordination.
- Handled incoming calls and inquiries, offering correct information.
- Contributed to a positive, inclusive environment by aiding a multicultural community center.
Billing Representative
Comcast
Harrisburg, PA
01.2018 - 03.2020
- Managed customer accounts, processed billing adjustments, and ensured accurate invoicing.
- Addressed and resolved customer billing disputes while maintaining positive relationships.
- Supported collections efforts by notifying customers of past due accounts and arranging payment plans.
- Generated and analyzed billing reports to identify trends and discrepancies.
- Recognized for top performance in call handling time and customer satisfaction.
Education
Bachelor’s Degree - undefined
Shippensburg University
Shippensburg, PAHigh School Diploma - undefined
Susquehanna Township High School
Harrisburg, PA01.2017
Skills
- Loan Application Processing & Compliance
- Customer Service & Call Center Support
- Billing & Collections Resolution
- Account Reconciliation & Payment Processing
- Data Analysis & Reporting
- Administrative work
- Medical Insurance & Claims Review
- Administrative work
- Problem-Solving & Conflict Resolution
- Team Collaboration & Workflow Improvement
- Microsoft Tools
- Billing Systems
- Loan Processing Systems
- Medical Claims Platforms
Timeline
Loan Application Analyst
PSECU
11.2023 - Current
Medical Call Center Representative
Cotiviti
01.2022 - 12.2022
Temporary Administrative Assistant
LOTUS Multicultural Learning Center
03.2019 - 07.2022
Billing Representative
Comcast
01.2018 - 03.2020
Bachelor’s Degree - undefined
Shippensburg University
High School Diploma - undefined
Susquehanna Township High School