Maya Elesrawi
Lynwood Center
Summary
Dynamic professional with a proven track record at Verity Credit Union, excelling in communication and relationship building. Adept at enhancing member satisfaction and retention through effective problem-solving and product knowledge. Recognized for consistently surpassing performance goals while fostering team collaboration and delivering exceptional service.
Overview
7
7
years of professional experience
Work History
Member Consultant
Verity Credit Union
Lynnwood
09.2023 - Current
- Provided product information and resolved member inquiries efficiently.
- Assisted with account setup and managed documentation.
- Educated members on services to boost engagement and satisfaction.
- Handled issues using strong communication and problem-solving skills.
- Collaborated with team to enhance service processes.
- Performed follow-up calls to support member retention.
- Attended trainings to stay current on products and services.
- Balanced cash drawer and completed required financial reports.
- Consistently exceeded personal performance goals, with a strong focus on achieving high OSAT
Beauty Advisor
Nordstrom
04.2022 - 03.2023
- Understanding of customer needs and sales strategies for client base growth
- Greeting customers upon their arrival
- Ensure proper presentation of products on shelves
- Creating unique looks that inspire customers confidence
- Shared product knowledge with customers while making personal recommendations
- Resolved any customer complaints by demonstrating excellent customer service
- Building sales
Fulfillment
Nordstrom
11.2020 - 04.2022
- Fulfill customer orders from store inventory in a timely manner following quality standards, with a high fulfillment percent and sense of urgency
- Assist in maintaining clean and organized selling floors and stockrooms
- Accurate and efficient use of mobile and hand held devices
- Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes
Sales Associate
Tillys World Of Jeans and Tops
01.2020 - 10.2020
- Worked as a team member to provide the highest level of service to customers
- Greet customers in a friendly and professional manner, providing assistance with product selection
- Maintain an organized store environment, ensuring that merchandise is properly stocked and displayed
- Responsible for operating the cash register and managing transactions.
Shift Leader
Auntie Annes
03.2019 - 11.2019
- Assists with guest comments and complaints.
- Ensures proper cash handling procedures are followed.
- Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
Education
Esthetician Certification -
Evergreen Beauty College
12.2023
High School Diploma -
Lynnwood High School
06.2020
Skills
- Communication
- Relationship building
- Membership processing
- Team collaboration
- Documentation management
- Decision making
- Product knowledge
- Customer relationship management
- Account management
- Conflict resolution
- Sales strategy
Languages
Arabic
Professional
Timeline
Member Consultant
Verity Credit Union
09.2023 - Current
Beauty Advisor
Nordstrom
04.2022 - 03.2023
Fulfillment
Nordstrom
11.2020 - 04.2022
Sales Associate
Tillys World Of Jeans and Tops
01.2020 - 10.2020
Shift Leader
Auntie Annes
03.2019 - 11.2019
Esthetician Certification -
Evergreen Beauty College
High School Diploma -
Lynnwood High School
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