Summary
Overview
Work History
Education
Skills
Timeline
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Kim Christian

Granite Falls,WA

Summary

An accomplished professional offering a unique combination of skills and expertise. Proven ability to interact effectively with employees at all levels of the organization and impeccable customer service skills. Demonstrated servant leadership, coaching and influence management skills and uncompromising integrity with professional maturity.

Overview

28
28
years of professional experience

Work History

Member Consultant

BECU
Monroe, WA
07.2023 - Current
  • Adhered to operational policies and regulations established by the Credit Union.
  • Resolved member complaints in a timely manner.
  • Provided excellent customer service to members and potential members.
  • Supported branch management with projects related to sales goals or strategic initiatives.
  • Provide notary services, business services, consumer lending, deposit servicing, IRA, POA and Fiduciary accounts

Store Manager

Loreal Cosmetics
Marysville, WA
01.2017 - 05.2023
  • Developed strategies to maximize sales and profitability.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.

Assistant Store Manager

Clarins Fragrance Group
Tulalip, WA
06.2013 - 01.2017
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Maintained inventory by checking merchandise to determine levels.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Cosmetic Sales, Asst.Mgr, Dept. Mgr

Nordstrom
Seattle, WA
07.1996 - 06.2013
  • Customer Service All Star Award 1997
  • Pacesetter Top Sales 2009-2012 Award
  • Organized promotional events at stores to boost sales revenue and attract new customers.
  • Participated in ongoing training sessions related to sales techniques.
  • Managed selling cost
  • Conducted product demonstrations, presentations, and sales pitches to potential buyers.
  • Build positive relationships with outside vendors

Education

Washington State Licensed Nail Tech - Cosmetology

Everett Community College
Everett, WA
06-1993

High School Diploma -

Snohomish High School
Snohomish, WA
06-1992

Some College (No Degree) - Medical Transcription

Everett Community College
Everett, WA

Skills

  • Customer Service
  • Product and service knowledge
  • Sales Techniques
  • Adaptability and Flexibility
  • Excellent Communication
  • Effective customer upselling
  • Stock management
  • Professionalism
  • Reliability
  • Problem-Solving
  • Effective Communication
  • Merchandising proficiency
  • Self Motivation
  • Teamwork and Collaboration
  • Strong leadership skills
  • Ability to navigate multiple systems simultaneously

Timeline

Member Consultant

BECU
07.2023 - Current

Store Manager

Loreal Cosmetics
01.2017 - 05.2023

Assistant Store Manager

Clarins Fragrance Group
06.2013 - 01.2017

Cosmetic Sales, Asst.Mgr, Dept. Mgr

Nordstrom
07.1996 - 06.2013

Washington State Licensed Nail Tech - Cosmetology

Everett Community College

High School Diploma -

Snohomish High School

Some College (No Degree) - Medical Transcription

Everett Community College

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Kim Christian