Elsa Huntington
Security Service Federal Credit Union
San Antonio,Texas
34
years of professional experience
Dedicated and reliable individual with experience in the banking industry and strong customer service skills. Experienced in assisting customers with their financial needs, handling transactions accurately, and building positive relationships. Quick to learn, adaptable, and committed to providing excellent service while working efficiently in a team-oriented environment.
Work History
Member Consultant
10 Months- Oversees transactions including deposits, check cashing, and loan payments to guarantee service efficiency.
- Guides customers through cash handling processes and educates them on available banking products.
- Delivers exceptional customer service while addressing inquiries regarding financial transaction
- Educates members on digital banking platform tools to enhance their user experience.
Assistant Branch Manager
5 Years 7 Months- Develop and implement strategies to improve the branch’s customer satisfaction ratings and overall customer experience.
- Managed customers with higher needs from the bank.
- Identify and implement strategies to attract and retain high net worth customers, such as offering specialized services and personalized banking solutions.
- Identify potential business opportunities within the local market and develop strategies to attract new customers to the branch.
- Provide leadership and support to branch staff in order to achieve sales and service targets.
- Assist the Branch Manager in developing and implementing strategies to increase customer engagement and satisfaction.
- Responsible for customers with higher needs from the bank.
- Ordered supplies for the banking center.
- Acted as manager in the absence of the bank manager to ensure continuity of operations.
Supervisor
9 Months- Lead and motivate a team of banking professionals to achieve sales goals and deliver exceptional customer service.
- Identified process improvement opportunities and implemented changes to increase efficiency and productivity.
- Conduct regular training sessions for bank staff to ensure they are knowledgeable about banking regulations, policies, and procedures.
- Provide ongoing training and development opportunities to employees to ensure they have the knowledge and skills needed to perform their job effectively.
- Provided ongoing training and development to employees, enhancing their knowledge and skills for effective job performance.
- Supervised and guided bank staff to ensure compliance with banking regulations and maintain a safe, secure banking environment.
- Opened and closed the bank branch.
- Supervisor authority to override bank transactions.
Personal Banker 1
5 Months- Executed vault management tasks, which consisted of ordering money for the local branch and shipping money out, ensuring vault is in balance at all the end day.
- ATM Custodian responsibilities include replenishing currency and balancing on a weekly basis.
- Handled large sums of money on a daily basis and ensured teller box is in balance at the end of the shift.
- Identify opportunities for cross-selling and upselling banking products and services to customers.
- Develop and maintain relationships with new and existing customers to increase customer loyalty and promote the bank’s products and services.
- Analyze customer financial needs and recommend appropriate banking products and services.
- ATM Custodian responsibilities to replenish currency and balance on a weekly basis.
Senior Teller
2 Years 6 Months- Open and close checking and saving account, account maintenance, personal loans, process credit card applications.
- Highly trained in accepting deposits, check cashing, personal withdrawals, accepting a variety of loan payments, and processing cash advancements.
- Collaborated with team to consistently achieve individual and team goals.
- Provides excellent customer service, builds long-term relationships with customers.
- Supported customers in account management to enhance satisfaction and retention.
- Keeps customers informed about up and coming new products and benefits.
- Reserve vault custodian, ATM custodian, handles large amounts of cash, and balances individual teller box at the end of shift.
Senior Teller
13 Years 4 Months- Managed vault operations by ordering and shipping money for local branch, ensuring daily balance accuracy.
- Assisted customers with deposits, check cashing, cash advances, money orders, cashier’s checks and various payments.
- ATM Custodian responsibilities to replenish currency, balance and pull deposits.
- Vault teller duties, which consisted of ordering money for the local branch and shipping money out, ensuring vault is in balance at the end of day.
- Facilitated customer transactions, including deposits, check cashing, cash advances, and various payments, enhancing customer service experience.
- Performed Lobby Leader duties by assisting and directing customers to proper personnel.
- Foreign currency conversions, buy backs and ordering.
- Trained and mentored new associates on bank procedures and protocols, fostering effective onboarding and team integration.
Cashier
3 Years 1 Month- Cashier in assisting customers with their wares and purchases.
- Ensure cash register box was in balance.
- Assisted customers in locating products within the store.
- Verified price on items when a dispute was encountered.
Education
High School Diploma
Skills
Sales expertise
Payment Processing
Cash Management
Loan Payments Expert
Payment Services
Point of Sale
Personal Withdrawals Expert
Account maintenance
Cash Advances Expert
Customer service
Customer relationship building
Account maintenance
Large cash handling
Credit Card Applications Experienced
Cash Handling
Cash Reconciliation
Currency Management
Fund Transfers
Account Transactions
Currency Exchange
Currency conversion
Training and Mentoring Experienced
Cash register management
Banking Software
Languages
English Native
Spanish Highly proficient
Timeline
Member Consultant
Security Service Federal Credit Union
09.2025 - CurrentRead More
Assistant Branch Manager
First Convenience Bank
09.2019 - 04.2025Read More
Supervisor
First Convenience Bank
12.2018 - 09.2019Read More
Personal Banker 1
First Convenience Bank
07.2018 - 12.2018Read More
Senior Teller
BBVA Compass
07.2015 - 01.2018Read More
Senior Teller
Bank of America
07.2001 - 11.2014Read More
Cashier
Wal-Mart
06.1992 - 07.1995Read More
San Antonio College
Read More
McCollum High School
High School Diploma
Read More