Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
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Josman Guillen

Josman Guillen

Elkhart,IN

Summary

Resourceful Member Consultant known for high productivity and efficiently completing tasks. Possess specialized skills in customer relationship management, conflict resolution, and membership retention strategies. Excel in communication, problem-solving, and adaptability, ensuring exceptional service delivery to members.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Member Consultant

Interra Credit Union
Goshen, IN
12.2023 - Current
  • Balanced cash drawer daily and prepared currency transaction reports as required by regulation.
  • Provided excellent customer service to members and potential members.
  • Explained the features of various products and services available to members.
  • Offered guidance on how to best use credit union services to meet their financial needs.
  • Processed deposits, withdrawals, transfers and loan payments.
  • Attended training sessions for product knowledge updates.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Assisted other departments when needed including loan processing or collections activities.
  • Selected as Single Vault owner and responsible for managing all inbound and outbound transactions within the vault, including cash replenishment to meet branch requirements.

Collision Repair Technician Trainee

Gurley Leep
Mishawaka, IN
07.2022 - 12.2022
  • Performed accurate and detailed assessments of damaged vehicles to determine repair needs.
  • Filled depressions with body filler materials such as plastic resin putty.
  • Repaired or replaced parts such as bumpers, fenders, doors, windows, frames, radiators, grills, headlights.
  • Installed new or repaired parts using hand tools or power tools as required.
  • Utilized welding techniques when necessary to reattach structural components of vehicles.
  • Replaced or repaired parts to complete daily work orders on vehicles.
  • Organized and maintained work areas free of potential hazards.
  • Replaced damaged car fenders, grills and panels.

Grocery Stocker

Walmart
Goshen, IN
07.2021 - 06.2022
  • Received, unpacked, and stored incoming merchandise according to company guidelines.
  • Moved heavy merchandise around the store using pallet jacks or other necessary equipment.
  • Adhered to safety protocols while unloading shipments from delivery trucks.
  • Inspected product quality and quantity before restocking shelves with new items.
  • Loaded and unloaded delivery vehicles to maintain inventory.
  • Lifted materials of varied weights on regular basis.
  • Operated forklift and pallet jack to transport heavy loads.
  • Packed and unpacked items, checking breakables before stocking on shelves.

Education

High School Diploma -

Concord Community High School
Elkhart, IN
06-2022

High School Diploma -

Elkhart Area Career Center
Elkhart, IN
06-2022

Some College (No Degree) - Business Administration

Ivy Tech Community College of Indiana
Indianapolis, IN

Skills

  • Customer Service
  • Product and service knowledge
  • Sales Techniques
  • Organizational Skills
  • Analytical Thinking
  • Problem-solving abilities
  • Continuous Improvement
  • Self Motivation
  • Multitasking
  • Goal Setting
  • Relationship Building
  • Effective customer upselling
  • Team member motivation
  • Effective Communication

Certification

  • Lean Six Sigma Yellow Belt - March 2024
  • Supply Management Contract Writing - February 2024
  • Powerful Negotiation for successful Buyers - February 2024
  • Mastering Procurement Tactics - February 2024
  • Data Analytics for Procurement Professionals- January 2024
  • SCPro Fundamentals (Warehouse Operations) - November 2023
  • SCPro Fundamentals (Suply Chain Management Principles) - December 2023

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

  • Carmen Gonzalez (Coworker) Phone number (574) 350-8537
  • Paulina Mayagoitia (Manager) Phone Number (574) 349-5523

Timeline

Member Consultant

Interra Credit Union
12.2023 - Current

Collision Repair Technician Trainee

Gurley Leep
07.2022 - 12.2022

Grocery Stocker

Walmart
07.2021 - 06.2022

High School Diploma -

Concord Community High School

High School Diploma -

Elkhart Area Career Center

Some College (No Degree) - Business Administration

Ivy Tech Community College of Indiana

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Josman Guillen