Olivia Cowley
Affinity Plus Federal Credit Union
Clear Lake,MN
19
years of professional experience
Caring professional with years of experience at Affinity Plus Federal Credit Union, excelling in customer service and relationship building. Adept at enhancing member engagement and financial literacy, I use my time with members to make sure every need is met which develops strong loyalty.
Work History
Member Consultant
8 Years 4 Months- Assisted members with navigating account services and establishing memberships through video calls.
- Helped open specialty and business memberships while adhering to compliance standards.
- Educated members about credit union offerings to boost financial literacy and engagement.
- Collaborated with team members to enhance service procedures and elevate member satisfaction.
- Built strong relationships with members to promote loyalty and trust.
Private Music Instructor
5 Years 8 Months- Designed personalized lesson plans tailored to individual student needs and goals.
- Developed engaging instructional materials incorporating diverse musical styles and techniques.
- Conducted regular assessments to evaluate student progress and adjust teaching methods accordingly.
- Fostered a positive learning environment, encouraging creativity and self-expression in students.
Sales Associate
5 Years 1 Month- Assisted customers with product selection and tanning services.
- Maintained cleanliness and organization of salon equipment.
Education
- Education
High School Diploma
Skills
Customer service
Membership processing
Excellent communication
Adaptability and flexibility
Customer engagement
Relationship building
Conflict resolution
Timeline
Member Consultant
Affinity Plus Federal Credit Union
04.2018 - CurrentRead More
Private Music Instructor
St. Cloud Music Academy
09.2012 - 05.2018Read More
Sales Associate
Ocean Breeze Tanning Salon
10.2007 - 11.2012Read More
St. Cloud State University
from Education
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St. Cloud Technical High School
High School Diploma
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