Maya Flores
Chandler,AZ
Summary
Diligent Bartender / Server with proven track record in Bar Operations and ensuring smooth workflow. I demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Demonstrated leadership and problem-solving skills in dynamic environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartending / Shift Leader
MVP Sports Bar And Grill
09.2024 - Current
- Full service bar. Prepare and serve alcoholic and non-alcoholic drinks in accordance with standard recipes.
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new staff on procedures, menu offerings, and customer engagement techniques.
- Managed inventory levels and ordered supplies to maintain optimal stock availability.
- Implemented process improvements to enhance team productivity and workflow efficiency.
- Resolved customer complaints promptly, enhancing overall guest experience and retention rates.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
Bartender
The Trophy Bar
03.2022 - 09.2024
- Developed innovative drink specials, enhancing customer experience and engagement.
- Built strong customer relationships through attentive service and personalized recommendations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Sever/Cocktail Waitress
Varsity Tavern
06.2020 - 08.2021
- Server by day cocktail waitress by night. Weekend shifts were mainly running drinks and food to more than 50 customers at once.
- Trained new servers on menu offerings, service protocols, and customer interaction techniques.
- Delivered exceptional customer service in high-volume dining environment.
- Managed order accuracy and efficiency during peak service hours.
- Coordinated with kitchen staff to ensure timely meal delivery.
- Developed strong relationships with regular patrons, enhancing customer loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High school diploma -
Red Mountain High School
Associates - arts
CGCC
Food And Nutrition
Food Handlers Card For Arizona Title 4 Liquor License
Maricopa, AZ06-2020
Skills
- Effective listening
- Accurate cash processing
- Team empowerment
- Experienced in operating POS systems
- Safety processes and procedures
- Quality control oversight
- Strong time management
- Effective communication
Certification
- Food Handlers card
- AZ title 4 liquor license
Languages
Spanish
Native or Bilingual
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I have a passion for photography and editing photos
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Passionate about balancing physical health with mental and emotional wellness
- Camping
Timeline
Bartending / Shift Leader
MVP Sports Bar And Grill
09.2024 - Current
Bartender
The Trophy Bar
03.2022 - 09.2024
Sever/Cocktail Waitress
Varsity Tavern
06.2020 - 08.2021
Associates - arts
CGCC
High school diploma -
Red Mountain High School
Food And Nutrition
Food Handlers Card For Arizona Title 4 Liquor License
Awards
Customer Service Superstar, Most Knowledgeable, Best Team Player