Maya Garcia
Orlando
Summary
Proactive and detail-oriented professional with a strong background in advanced customer support and team coordination. Experienced in handling complex client needs, supporting daily operations, and facilitating smooth communication between departments. Adept at multitasking in fast-paced environments while maintaining professionalism and a solution-focused mindset. Committed to delivering high-quality support that enhances team efficiency and customer satisfaction.
Results-oriented customer service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with several years of experience working in customer-facing environments. Accustomed to using tactful communication and active listening to creatively solve problems achieve positive outcomes.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Residential Base Specialist
Duke Energy
Remote
03.2025 - 03.2026
- Deliver front-line service and utility support for residential customers across various channels.
- Resolve inquiries related to billing, usage, and service setup by coordinating with internal teams.
- Promote digital tool adoption and educate customers on energy-saving solutions.
- Maintain detailed customer records and uphold high service standards.
- Analyzed data to identify trends in energy consumption and usage patterns.
- Engaged with customers to address inquiries and provide information on services.
- Maintained accurate records of customer interactions and feedback.
- Analyzed customer needs and recommended appropriate products or services.
Receptionist
H&R Block
Poinciana
12.2023 - 03.2025
- Managed front desk operations , and client check-in processes during tax season.
- Ensured timely and professional communication between clients and tax professionals.
- Assisted with document intake, data entry, and appointment coordination using internal systems.
- Greeted clients and managed front desk operations efficiently.
- Scheduled appointments and maintained organized calendar for tax professionals.
Activations Specialist
Hilton Grand Vacations
Orlando
04.2024 - 07.2024
- Conducted on-site marketing activations to promote vacation ownership opportunities.
- Qualified leads and scheduled property preview appointments through direct engagement.
- Maintained tracking logs and supported feedback loops for sales and marketing improvements.
- Delivered key messaging and customer interaction aligned with brand standards.
Remote Sales Representative
Sephora
Orlando
03.2023 - 05.2023
- Handled 30+ customer interactions daily, focusing on product inquiries and order resolution.
- Provided user feedback to enhance digital support and training resources.
- Maintained product knowledge and supported new rep onboarding through peer mentorship.
Cash Handler / Crew Member
Dunkin Donuts
Orlando
06.2022 - 01.2023
- Processed high-volume transactions with accuracy, contributing to team service goals.
- Assisted with shift coordination and operational efficiency improvements.
- Supported new hires and trained team members during peak periods.
Sales Associate
Victoria’s Secret
Orlando
10.2021 - 05.2022
- Delivered exceptional customer service and assisted with in-store operations.
- Supported inventory tasks and shared insights on product preferences and trends.
- Maintained visual merchandising standards to enhance store presentation and appeal.
- Participated in training sessions to improve product knowledge and sales techniques.
- Monitored store cleanliness and organization to create a welcoming environment.
Crew Member
McDonald’s
Oviedo
11.2019 - 05.2020
- Onboarded and trained new team members, ensuring understanding of daily procedures.
- Maintained service standards and supported team coordination in a fast-paced setting.
- Delivered exceptional customer service and resolved inquiries promptly.
- Monitored inventory levels and informed management of supply needs.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Interacted pleasantly with guests to deliver quality customer service.
Education
High School Diploma -
Lake Howell High School
Winter Park, FL 08.2017 - 05.2021
Skills
- Advanced Customer Support & Conflict Resolution
- Multichannel Communication (Phone, Email, In-Person, Chat)
- Team Coordination & Internal Support
- Appointment Scheduling & Calendar Management
- Process Improvement
- Onboarding Support
- Professional Documentation & Data Entry Accuracy
- Microsoft Office Suite (Word, Excel, Outlook)
- Attention to Detail & Time Management
- Empathy-Driven Service Delivery
- Customer relationship management
- CRM software
- Call center experience
Timeline
Residential Base Specialist
Duke Energy
03.2025 - 03.2026
Activations Specialist
Hilton Grand Vacations
04.2024 - 07.2024
Receptionist
H&R Block
12.2023 - 03.2025
Remote Sales Representative
Sephora
03.2023 - 05.2023
Cash Handler / Crew Member
Dunkin Donuts
06.2022 - 01.2023
Sales Associate
Victoria’s Secret
10.2021 - 05.2022
Crew Member
McDonald’s
11.2019 - 05.2020
High School Diploma -
Lake Howell High School
08.2017 - 05.2021