Maya Gray
Chicago,IL
Summary
Proactive and achievement-oriented Senior Professional, with over 20 years of experience, ranging from Lean Process Improvement, Six Sigma Implementation, Healthcare Strategy Development, Business Process Improvement, Project Management, Engineering Management, and Federal/State Healthcare Regulatory Consulting experience. Skilled in adapting to new situations and challenges, leading Teams, attentive and decisive leader.
Overview
21
21
years of professional experience
Work History
Senior Strategic Product Manager
Health Care Service Corporation, HCSC
12.2022 - Current
- Streamlined compliance processes by implementing efficient monitoring systems and tools.
- Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
- Conducted thorough internal audits to ensure adherence to regulatory standards and best practices.
- Developed comprehensive training programs for employees, fostering a culture of compliance throughout the organization.
- Enhanced overall business operations by continuously improving policies, procedures, and controls related to compliance requirements.
Regulatory Compliance Enterprise Consultant
Health Care Service Corporation
12.2019 - 12.2022
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Process Improvement Manager
Health Care Service Corporation
09.2011 - 12.2019
- Enhanced process efficiency by identifying bottlenecks and implementing targeted improvements.
- Streamlined workflows for increased productivity through thorough analysis and optimization of existing processes.
- Reduced operational costs with the implementation of Lean Six Sigma methodologies.
- Improved customer satisfaction rates, addressing pain points in service delivery processes.
Global Business Project Change Senior Manager
Newark Element 14
05.2010 - 09.2011
- Achieved operational excellence by streamlining processes and implementing best practices.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
Area Continuous Improvement Senior Manager
Gate Gourmet
10.2007 - 05.2010
- Achieved operational excellence by streamlining processes and implementing best practices.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
Senior Project Engineer
Greenlee Textron Inc.
03.2003 - 10.2007
- Improved project efficiency by streamlining communication channels and implementing agile methodologies.
- Reduced project completion times for increased client satisfaction by consistently meeting deadlines and delivering high-quality results.
- Enhanced team productivity with regular progress meetings, thorough task allocation, and prioritization of tasks based on urgency and importance.
- Mentored junior engineers to develop their skills, resulting in a more knowledgeable and versatile workforce.
Education
MHRM - Human Resource Management
Keller Graduate School of Management
Chicago, IL05.2010
MPM - Project Management
Keller Graduate School of Management
Chicago, IL05.2009
MBA - Business Administration And Management
Keller Graduate School of Management
Chicago, IL05.2006
Bachelor of Science - Industrial Engineering
Northern Illinois University
Dekalb, IL05.2000
Skills
Business Process Improvement Management
Project Management
Healthcare Regulatory Compliance
Timeline
Senior Strategic Product Manager
Health Care Service Corporation, HCSC
12.2022 - Current
Regulatory Compliance Enterprise Consultant
Health Care Service Corporation
12.2019 - 12.2022
Process Improvement Manager
Health Care Service Corporation
09.2011 - 12.2019
Global Business Project Change Senior Manager
Newark Element 14
05.2010 - 09.2011
Area Continuous Improvement Senior Manager
Gate Gourmet
10.2007 - 05.2010
Senior Project Engineer
Greenlee Textron Inc.
03.2003 - 10.2007
MHRM - Human Resource Management
Keller Graduate School of Management
MPM - Project Management
Keller Graduate School of Management
MBA - Business Administration And Management
Keller Graduate School of Management
Bachelor of Science - Industrial Engineering
Northern Illinois University
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