MAYA GUZMAN
Los Angeles,CA
Summary
Motivated and adaptable student, incoming junior at UCLA double majoring in Geography and Architectural Studies. Passionate about the intersection of spatial analysis, design, and sustainability, with a commitment to creating spaces that are environmentally responsible, culturally meaningful, and socially inclusive. Experienced in leadership, customer service, and collaborative team environments through sports coaching, barista work, and academic projects. Skilled in Spanish (7 years), communication, and problem-solving, with a strong work ethic and proven ability to manage responsibilities in fast-paced settings. Open to opportunities in design, urban planning, and community-focused initiatives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Summer Associate
The Bay Club Company
06.2025 - 09.2025
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Barista
Lighthouse Coffee
12.2023 - 06.2025
- Delivered high-quality service during peak hours, skillfully managing multiple orders in a fast-paced environment.
- Prepared and served a variety of beverages, food, and pastries, including specialty coffee drinks, with precision and efficiency.
- Operated espresso machines, steamed milk, maintained cleanliness, and ensured a welcoming environment for all customers.
- Managed cash and card transactions accurately while keeping composure under pressure.
Server
Jeannine’s Bakery
08.2023 - 12.2023
- Delivered high-quality customer service 4-5 days per week, serving food and drinks.
- Ensured a clean and welcoming environment by cleaning tables and maintaining the workspace.
Server and Barista
Caffé Central
08.2021 - 08.2023
- Provided courteous and efficient customer service to 50-70 customers 3-4 times per week.
- Managed transactions, including cash, tips, and credit card sales exceeding $500 daily.
- Maintained workspace organization and replenished pastries and materials.
Education
Bachelor of Arts - Double Major | Geography & Architectural Studies
UCLA
Los Angeles, CA01.2027
Associate of Arts - Geography
Santa Barbara City College
Santa Barbara, CA05-2025
High School Diploma -
Burlingame High School
Burlingame, CA05-2023
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Notre Dame High School
Sherman Oaks, CA01.2020
Skills
- Bilingual Communication – Proficient in Spanish (7 years of study)
- Leadership & Coaching – Experience guiding and motivating individuals in sports and wellness initiatives
- Customer Service Excellence – Skilled in providing friendly, attentive, and efficient service in fast-paced environments
- Barista Expertise – Proficient in steaming milk, preparing a variety of beverages, and creating latte art
- Time Management & Reliability – Consistently punctual and dependable, including early morning shift work
- Team Collaboration – Strong ability to work effectively with diverse teams to achieve shared goals
- Empathy & Active Listening – Adept at understanding customer needs and providing personalized service
- Adaptability – Able to remain calm and productive under pressure and adapt quickly to changing priorities
- Attention to Detail – Ensures quality, consistency, and accuracy in all tasks
- Problem-Solving – Skilled in quickly identifying issues and implementing effective solutions
Certification
First Aid, CPR, and AED Certification – Issued by The American Red Cross completed at The Bay Club Company
- Certified in life-saving techniques including First Aid, Cardiopulmonary Resuscitation (CPR), and Automated External Defibrillator (AED) use.
- Trained to respond effectively to medical emergencies in a variety of settings, ensuring the safety and well-being of individuals of all ages.
- Certification valid through June 2027.
Timeline
Summer Associate
The Bay Club Company
06.2025 - 09.2025
Barista
Lighthouse Coffee
12.2023 - 06.2025
Server
Jeannine’s Bakery
08.2023 - 12.2023
Server and Barista
Caffé Central
08.2021 - 08.2023
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Notre Dame High School
Bachelor of Arts - Double Major | Geography & Architectural Studies
UCLA
Associate of Arts - Geography
Santa Barbara City College
High School Diploma -
Burlingame High School
Entrepreneurship
- Founder and Owner Wix n Stones Candle Co. - 2021-Present
- Designed, created, and marketed handmade non-toxic candles.
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