Maya Hawthorne
Las Vegas,NV
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Elevance Health
07.2022 - Current
- Resolved customer inquiries through multiple channels, enhancing overall satisfaction and retention.
- Managed escalated issues with professionalism, ensuring timely resolutions and minimizing client dissatisfaction.
- Collaborated with cross-functional teams to streamline processes, improving efficiency in service delivery.
- Trained new staff on systems and procedures, fostering a knowledgeable and effective team environment.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative W@H
Maximus
04.2020 - 06.2022
- Taking inbound calls up to 70-80 calls for Connecticut unemployment processing claims and weekly payments helping with signing up and educating members on theirs account making outbound calls to to members who have collections and employers
Direct Support Staff
Chrysalis
10.2019 - 03.2020
- Helping the mentally and disabled clients with their everyday task. Helping with bathing, clothing, preparing meals, and passing medications. Helping with daily activities throughout the house and work programs.
Customer Service Representative
Global Payments
08.2016 - 01.2017
- Taking inbound calls for casino employees and members. Helping members with transactions, status of accounts, casino kiosk and ATM kiosk tech calls. Helping with cash advance E checks and paper checks some outbound calls for reminds and verifications.
Customer Service Representative
Logisticare
02.2015 - 06.2016
- Taking inbound calls for Logisticare. Helping members reserve transportation for doctor appointments, hospital discharges, pharmacy’s and ambulance service
Customer Returns
Amazon Fulfillment Center
01.2014 - 01.2015
- Packing and shipping small and large items. Standing in one area for more than 10 hours. Organizing and sorting items. Working around heavy machines. Unloading trucks and loading for new shipments. Voiding used and not usable item
Education
Diploma - computers
Desert Rose High School
Skills
- Customer service oriented skills – Ability to deal with irate customers using excellent interpersonal-communication skill
- Understands new concepts easily – Quick learner
- Ability to handle stress
- Computer literate
- Reliable
- Customer service
- Critical thinking
- Data entry
- Call center experience
- Complaint handling
- Microsoft outlook
- Follow-up skills
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Elevance Health
07.2022 - Current
Customer Service Representative W@H
Maximus
04.2020 - 06.2022
Direct Support Staff
Chrysalis
10.2019 - 03.2020
Customer Service Representative
Global Payments
08.2016 - 01.2017
Customer Service Representative
Logisticare
02.2015 - 06.2016
Customer Returns
Amazon Fulfillment Center
01.2014 - 01.2015
Diploma - computers
Desert Rose High School