Summary
Overview
Work History
Education
Skills
Languages
Awards
Work Availability
Timeline
Hi, I’m

Kanghee Cho

Anaheim,CA
Kanghee Cho

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
years of professional experience
2
Languages

Work History

Optum
Cypress

Customer Service Representative
10.2022 - 11.2022

Job overview

  • Answered inbound phone calls
  • Helped customers manage their HSA, FSA, HRA accounts
  • Knowledgeable about medical claims and eligibility for reimbursements
  • Assisted in changing members' account information
  • Awarded 4 times as a temp.

H-Mart
Garden Grove

Cashier
04.2022 - 09.2022

Job overview

  • Handled money for daily transactions made in the market
  • Operated conveyor belt to check out items for customers
  • Memorized item codes to input various foods
  • Calculated profits made at the end of each shift.

WireBarley
La Palma

Customer Service Representative
08.2021 - 09.2021

Job overview

  • Recorded each call by typing on Zendesk
  • Communicated with coworkers using Slack
  • Consulted clients using live chats
  • Received inbound calls.

H-Mart
Lakewood

Customer Service Representative
01.2019 - 05.2019

Job overview

  • Registered members to membership programs
  • Helped members change their membership information
  • Guided customers to find items in the market
  • Created labels for discounted items.

Baekjeong KBBQ
Irvine

Server
06.2017 - 12.2017

Job overview

  • Prepared meals in the sight of customers and provided excellent dining experiences
  • Managed 4 tables during the shift in a fast-paced environment.
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Education

Orange Coast College

Associate's Degree in Liberal Arts & Sciences
08.2022

University Overview

  • Earned GPA of 3.88.
  • Actively participated in the Fiscal Affairs Council for two terms, suggesting budgetary allocations over 1 million dollars to different departments to serve students at OCC.

John F. Kennedy High School

High School Diploma
05.2016

University Overview

Participated in Honors, AP and IB programs.

Skills

  • Able to complete tasks in Microsoft Word, PowerPoint, Google Docs, Google Slides
  • Computer Literate
  • Fast Typer (90 WPM AVG)
  • Gentle Speaker
  • Possesses the skill to deal with irate customers
  • Inbound Call Answering
  • Telephone Etiquette
  • Customer Account Management
  • Customer Assistance
  • Conflict Management
  • Fast Learner
  • Team Performance
  • Problem Resolution
  • Public Speaking
  • Customer Service Excellence
  • Strong Work Ethic
  • Continuous Improvement
  • Problem-Solving

Languages

  • English - Fluent
  • Korean - Fluent

Awards

  • Optum - Heart of a Warrior: This award was specially given to a CSR that improved the work environment by actively encouraging coworkers.
  • Optum - Outstanding Attendance: Kept perfect attendance despite having medical emergency. Visited the ER and returned to work after treatment.
  • Optum - Supporting Peers: Awarded for supporting co-workers improve their work performance. Often taught others in expanding their skill set as a CSR.
  • Optum - Outstanding Participation: Unafraid to ask questions during training by actively interacting with the trainers.
  • Orange Coast College Student Leader May 26, 2021, June 3, 2020: Awarded for being a Fiscal Affairs Council member as well as representing the student body in College Budget Committee.
  • Orange Coast College Certificate of Recognition 2020: Recognized as an exemplary student for actively serving the student body.
  • The President's Volunteer Service Award 2012, 2013: Volunteered at a local organization for two years to assist disabled children and adults to participate in fun activities such as drawing and singing.
Availability
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Timeline

Customer Service Representative

Optum
10.2022 - 11.2022

Cashier

H-Mart
04.2022 - 09.2022

Customer Service Representative

WireBarley
08.2021 - 09.2021

Customer Service Representative

H-Mart
01.2019 - 05.2019

Server

Baekjeong KBBQ
06.2017 - 12.2017

Orange Coast College

Associate's Degree in Liberal Arts & Sciences

John F. Kennedy High School

High School Diploma
Kanghee Cho