Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
years of professional experience
2
Languages
Work History
Optum
Cypress
Customer Service Representative
10.2022 - 11.2022
Job overview
Answered inbound phone calls
Helped customers manage their HSA, FSA, HRA accounts
Knowledgeable about medical claims and eligibility for reimbursements
Assisted in changing members' account information
Awarded 4 times as a temp.
H-Mart
Garden Grove
Cashier
04.2022 - 09.2022
Job overview
Handled money for daily transactions made in the market
Operated conveyor belt to check out items for customers
Memorized item codes to input various foods
Calculated profits made at the end of each shift.
WireBarley
La Palma
Customer Service Representative
08.2021 - 09.2021
Job overview
Recorded each call by typing on Zendesk
Communicated with coworkers using Slack
Consulted clients using live chats
Received inbound calls.
H-Mart
Lakewood
Customer Service Representative
01.2019 - 05.2019
Job overview
Registered members to membership programs
Helped members change their membership information
Guided customers to find items in the market
Created labels for discounted items.
Baekjeong KBBQ
Irvine
Server
06.2017 - 12.2017
Job overview
Prepared meals in the sight of customers and provided excellent dining experiences
Managed 4 tables during the shift in a fast-paced environment.
Provided excellent customer service to ensure satisfaction.
Took orders from customers accurately and in a timely manner.
Ensured that each guest was served courteously, quickly, and efficiently.
Education
Orange Coast College
Associate's Degree in Liberal Arts & Sciences
08.2022
University Overview
Earned GPA of 3.88.
Actively participated in the Fiscal Affairs Council for two terms, suggesting budgetary allocations over 1 million dollars to different departments to serve students at OCC.
John F. Kennedy High School
High School Diploma
05.2016
University Overview
Participated in Honors, AP and IB programs.
Skills
Able to complete tasks in Microsoft Word, PowerPoint, Google Docs, Google Slides
Computer Literate
Fast Typer (90 WPM AVG)
Gentle Speaker
Possesses the skill to deal with irate customers
Inbound Call Answering
Telephone Etiquette
Customer Account Management
Customer Assistance
Conflict Management
Fast Learner
Team Performance
Problem Resolution
Public Speaking
Customer Service Excellence
Strong Work Ethic
Continuous Improvement
Problem-Solving
Languages
English - Fluent
Korean - Fluent
Awards
Optum - Heart of a Warrior: This award was specially given to a CSR that improved the work environment by actively encouraging coworkers.
Optum - Outstanding Attendance: Kept perfect attendance despite having medical emergency. Visited the ER and returned to work after treatment.
Optum - Supporting Peers: Awarded for supporting co-workers improve their work performance. Often taught others in expanding their skill set as a CSR.
Optum - Outstanding Participation: Unafraid to ask questions during training by actively interacting with the trainers.
Orange Coast College Student Leader May 26, 2021, June 3, 2020: Awarded for being a Fiscal Affairs Council member as well as representing the student body in College Budget Committee.
Orange Coast College Certificate of Recognition 2020: Recognized as an exemplary student for actively serving the student body.
The President's Volunteer Service Award 2012, 2013: Volunteered at a local organization for two years to assist disabled children and adults to participate in fun activities such as drawing and singing.