Jewelysa Roybal
Rio Rancho,New Mexico
Summary
Detailed-oriented and ambitious engineering student preparing for a BS in Mechanical Engineering at Grand Canyon University. Seeking an entry-level position in the engineering industry to pursue a career as a Mechanical Engineer and improve my skill set. Looking to leverage excellent data assimilation and research skills during a summer internship at Kairos Power.
Overview
2
2
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Safelite Solutions
07.2021 - 07.2022
- Provided personalized customer service to help solve customer account problems promptly
- Trained to deliver all company products to provide customers with helpful suggestions and recommendations
- Obtained detailed computer system logs from customer service calls and provided corrective protocols to resolve account issues
- Developed and maintained a working knowledge of internal policies, procedures, and services to appropriately address customer issues
- Attentive to all customer's needs by providing solutions with all suitable methods and problem-solving skills
- Developed strong customer relationships by providing effective communication.
TEAM MEMBER
Whataburger
06.2020 - 03.2021
- Adhere to company policies and procedures regarding customer service, cash handling, and product preparation
- Cross-train in other areas of the restaurant operations such as drive-thru or cashiering
- Ensure that all products are prepared with the highest quality ingredients and served in a timely manner
- Provide and greet customers in a friendly and courteous manner, taking orders accurately and efficiently
- Maintained knowledge of the company’s rules, information, and helpful recommendations for customers
- Developed interaction skills with customers that include responding appropriately to customer's needs, by taking and receiving orders, and processing payments
- Perform opening and closing duties such as cleaning and restocking
- Developed strong team relationships through effective communication and teamwork.
Education
Bachelor of Science in Mechanical Engineering -
Grand Canyon University
Phoenix, Arizona05.2026
Skills
- Customer Service
- Customer Relations
- Sales Expertise
- Problem Solving
- De-escalation/Conflict Resolution
- Active Listening
- Managing Multiple Tasks
- Schedule Mastery
- Keyboarding
- Excel
- PowerPoint/ Google Slides
- Word Docs /Google Docs
- Spreadsheets
- MATLAB
- SolidWorks
Awards
- Student Government Historian
- The National Society of High School Scholars
- President's Education Awards Program
- National Honor Society
- National Junior Honor Society
- Presidents Honor Roll
- Honor Roll
- Certificate of Athletic Participation
- Team Captain ARVC Club Volleyball
Community Service
- Food Service Worker, No Child Hungry, Phoenix, Arizona, 10/2022, 10/2022
- Volunteer Services, Gifts To Kids Less Fortunate, Rio Rancho, New Mexico, 12/2021, 12/2021
References
- Shawn Burlingame, Safelite Solutions, Supervisor Referral Job Coach, (949) 241-4003, Shawn.burlingame@safelite.com
- James Sanchez, ABQ International Police Department, Police Officer Personal Friend, (505) 315-5421, jtsanchez@cabq.gov
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Safelite Solutions
07.2021 - 07.2022
TEAM MEMBER
Whataburger
06.2020 - 03.2021
Bachelor of Science in Mechanical Engineering -
Grand Canyon University