Maya Holland
NC,27511
Summary
Hard-working Front End Supervisor with nearly 10 years of experience working in retail facilities. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am a hardworking and reliable Supervisor with strong ability in delegating tasks and inspiring associates. I am highly organized, proactive and punctual with team-oriented mentality. I am a motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. I excel in customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Deliveries/Service Desk Supervisor
The Home Depot Inc
01.2024 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained clean and organized front desk areas to uphold polished company image.
- Developed strong relationships with associates, management, and customers to ensure seamless collaboration between departments.
- Streamlined service desk operations by implementing efficient processes and workflows.
- Boosted employee engagement levels by recognizing outstanding performances and fostering a positive work environment.
- Managed escalations effectively, resolving complex technical issues promptly and professionally.
- Offered assistance in implementing and establishing programs.
Front End Supervisor
The Home Depot Inc
10.2022 - 01.2024
- Resolved customer complaints in a professional manner
- Identified opportunities for improvement within the department and developed solutions accordingly
- Processed credit card payments and counted back change and currency with accuracy
- Provided excellent customer service by assisting customers with their needs or inquiries
- Researched out-of-stock items to find additional inventory in other store locations
- Collaborated with others to discuss new opportunities
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- Mentored employees in management of complicated sales, complex issues and difficult customers
- Promoted store loyalty program to increase customer engagement and drive consistent sales
- Directed and supervised staff performance
- Supervised the proper maintenance of all equipment used at the checkout area
- Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
Garden Supervisor
The Home Depot Inc
01.2022 - 10.2022
- Delegated work to staff, setting priorities and goals
- Responded quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention
- Coordinated with suppliers to ensure timely delivery of materials for customer purchase
- Watered plants and performed minor watering repair and adjustments
- Answered customer questions regarding plant growing conditions and proper care
- Provided guidance to workers regarding safe operation of tools and equipment
- Delegated tasks to associate and followed up to ensure completion
- Completed day-to-day duties accurately and efficiently.
Electrical/Plumbing Supervisor
The Home Depot Inc
05.2021 - 01.2022
- Supervised staff and evaluated work performance
- Recognized by management for providing exceptional customer service
- Assisted with customer requests and answered questions to improve satisfaction
- Completed day-to-day duties accurately and efficiently
- Prioritized and organized tasks to efficiently accomplish department goals
- Cut and beveled piping using saws and threading machines
- Recognized associates through rewards when completing tasks and effectively assisting customers with in home or on the job plumbing and electrical issues.
Freight Team Associate
The Home Depot Inc
05.2017 - 05.2021
- Ensured compliance with all safety regulations in the warehouse environment
- Eliminated safety hazards in loading and work areas, removed physical obstructions to truck access and identified slick or icy surfaces and precarious stacking or positioning
- Completed day-to-day duties accurately and efficiently
- Prepared outgoing orders for shipment by wrapping packages securely and labeling correctly
- Operated equipment such as pallet jacks, electric lifts in accordance with OSHA standards
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use
- Unpacked boxes and stock using organizational guidelines
- Transported pallets of inventory items using reach truck, pallet jack, and electric pallet jack observing safety rules in operating heavy equipment
- Unloaded trucks using pacer/slip truck or other manual methods as needed.
Freight Team Member
Target
05.2014 - 05.2017
- Assisted with unloading incoming deliveries and loading outgoing shipments manually and with use of dollies and carts
- Received freight shipments at loading dock and ground-level bays, guiding truck drivers to doorways, installing ramps and providing dollies when necessary
- Assisted in training new team members
- Transported pallets of inventory items using electric pallet jack, observing safety rules in operating heavy equipment
- Scanned and documented freights and assigned appropriate marking labels with identifying information
- Maintained cleanliness of work area and ensured proper disposal of waste materials
- Ensured the accuracy of orders prior to their shipment
- Verified shipment contents upon receipt, reviewing order details, visually inspecting incoming freight to confirm deliveries met order specifications
- Utilized hand-trucks, forklifts, pallet jacks, and other equipment for loading and unloading freight
- Performed light administrative tasks such as filing paperwork or entering data into computer systems.
Education
High School Diploma -
North Rowan High School
Spencer, NC06.2011
Skills
- Shipment Inspection
- Freight Processing
- Forklift, Reach Truck, Electric Pallet Jack, Order Picker Certified
- Truck Loading and Unloading
- Pallet Jack Safety
- Warehouse Safety
- Handheld Scanners
- Package Labeling
- Able to Lift 50Lbs
Certification
- Licensed on Reach Truck
- Order Picker
- Electric Pallet Jack
- Electric Ladder
- WAV
References
References available upon request.
Timeline
Deliveries/Service Desk Supervisor
The Home Depot Inc
01.2024 - Current
Front End Supervisor
The Home Depot Inc
10.2022 - 01.2024
Garden Supervisor
The Home Depot Inc
01.2022 - 10.2022
Electrical/Plumbing Supervisor
The Home Depot Inc
05.2021 - 01.2022
Freight Team Associate
The Home Depot Inc
05.2017 - 05.2021
Freight Team Member
Target
05.2014 - 05.2017
High School Diploma -
North Rowan High School
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