MAYA HOLMES
Roselle,NJ
Summary
Customer service professional with extensive experience in high-volume environments. Demonstrates strong communication skills and professionalism while resolving customer concerns and building long-term relationships. Maintains strict safety and sanitation standards, ensuring a positive experience for all clients.
Overview
17
17
years of professional experience
Work History
Licensed Cosmetologist
FREELANCE
Roselle, NJ
01.2015 - Current
- Managed independent client base, ensuring exceptional customer service tailored to individual needs.
- Cultivated long-term client relationships through consistent professionalism and attentive communication.
- Maintain strict sanitation and safety standards.
Customer Service Professional
FOXES BAR & RESTAURANT
Irvington, NJ
01.2013 - Current
- Delivered exceptional customer service in fast-paced, high-volume environment, enhancing customer satisfaction.
- Resolved customer concerns professionally, ensuring positive experiences and fostering customer loyalty.
- Communicated effectively with customers and coworkers, promoting teamwork and clarity in service delivery.
- Accurately process cash and electronic transactions.
- Ensured compliance with safety and sanitation standards in food preparation areas.
Wax Specialist
EUROPEAN WAX CENTER
Bayonne, NJ
01.2015 - 01.2019
- Provided quality customer service, ensuring compliance with health and safety standards.
- Informed clients about services and aftercare, enhancing their overall experience.
- Provided exceptional waxing services to clients using high-quality products.
- Maintained a clean and organized workspace in accordance with company standards.
- Educated clients on post-wax care and skin maintenance techniques.
Cashier / Customer Service Representative
JCPENNEY
Woodbridge, NJ
01.2010 - 01.2012
- Processed transactions with accuracy, ensuring customer concerns were promptly addressed.
- Supported daily retail operations in a fast-paced store environment, contributing to overall customer satisfaction.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer by reconciling daily sales.
- Assisted customers with product inquiries and returns.
Education
Licensed Cosmetology -
Robert Fiance Beauty Schools
Union, NJ01-2015
High School Diploma -
Abraham Clark High School
01-2010
Some College (No Degree) -
Union County College
Union, NJSkills
- Customer Service Excellence
- Public Communication
- Safety Compliance
- Conflict Resolution
- Cash Handling
- Attention to Detail
- Team Collaboration
- Decision Making
- Adaptability
- Time Management
- Professionalism
- Operational Awareness
- customer relationship management
- Effective communication
Honors And Achievements
- National Honor Society (Four-Year Member)
- Top 5% of Graduating Class
- NJ STARS Scholarship Recipient
- New Jersey State Champion - Shot Put
Timeline
Licensed Cosmetologist
FREELANCE
01.2015 - Current
Wax Specialist
EUROPEAN WAX CENTER
01.2015 - 01.2019
Customer Service Professional
FOXES BAR & RESTAURANT
01.2013 - Current
Cashier / Customer Service Representative
JCPENNEY
01.2010 - 01.2012
Licensed Cosmetology -
Robert Fiance Beauty Schools
High School Diploma -
Abraham Clark High School
Some College (No Degree) -
Union County College