Summary
Overview
Work History
Education
Skills
Timeline
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Maya Jones

Willow Grove,PA

Summary

Passionate about leveraging strong interpersonal skills, exceptional time management abilities, and effective problem-solving skills in a full-time position that presents professional challenges. Committed to contributing to a dynamic team environment and exceeding expectations in delivering high-quality results. Dedicated to continuous learning and professional development to enhance skill set and make a positive impact within the organization. Excited about utilizing diverse skill set to drive success and achieve mutual goals.

Overview

13
13
years of professional experience

Work History

Senior Account Specialist

Discover
02.2023 - Current


  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Relationship Manager Lending Specialist

Bank Of America
02.2019 - 04.2022
  • Developed prospects for new loans by conducting 40 cold calls weekly.
  • Proactively identified solutions for customers experiencing credit issues.
  • Built relationships with clients by understanding their needs and gaining their trust.
  • Monitored pipelines to track and log status of loans.
  • Managed my time helping all different types of clients from consumer to business and ensuring off stage time to follow up with clients

Assistant Manager

Boston Market
04.2012 - 02.2019
  • Developed prospects for new loans by conducting 40 cold calls weekly.
  • Proactively identified solutions for customers experiencing credit issues.
  • Built relationships with clients by understanding their needs and gaining their trust.
  • Monitored pipelines to track and log status of loans.
  • Managed my time helping all different types of clients from consumer to business and ensuring off stage time to follow up with clients

Education

High School - undefined

Mathematics Civics Sciences Charter School
Philadelphia, Pa
06.2008

Skills

  • Customer Relations
  • Complaint Handling
  • Attention to Detail
  • Problem Solving
  • Decision Making
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • NMLS Registration
  • Time Management
  • Active Listening and Learning

Timeline

Senior Account Specialist

Discover
02.2023 - Current

Relationship Manager Lending Specialist

Bank Of America
02.2019 - 04.2022

Assistant Manager

Boston Market
04.2012 - 02.2019

High School - undefined

Mathematics Civics Sciences Charter School

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