Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Maya Jones

Glassport,PA

Summary

Dynamic hospitality professional with extensive experience at Doubletree By Hilton, excelling in guest relations and room inspection. Proven track record in enhancing customer satisfaction and driving group sales through effective communication and problem-solving skills. Adept at managing schedules and delegating tasks to ensure operational excellence and timely service delivery. Proficient in assimilating new knowledge and applying it with precision, fueled by a commitment to lifelong learning and adeptness in managing change.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Housekeeping Inspector

Hampton Inn By Hilton
Monroeville, PA
04.2024 - Current
  • Inspected guest rooms for cleanliness and adherence to hotel standards.
  • Reported maintenance issues in guest rooms to appropriate departments.
  • Coordinated with housekeeping team to ensure timely room turnovers.
  • Developed weekly schedules for housekeeping personnel to ensure adequate coverage during peak times.
  • Assisted with the training of new housekeeping employees on job duties, policies, procedures, and safety protocols.
  • Responded to complaints from guests regarding cleanliness or service issues in a timely manner.
  • Ensured proper use of cleaning supplies, chemicals, and equipment by housekeeping staff.
  • Provided feedback on performance evaluations for members of the housekeeping team.

Group Sales Manager

Doubletree By Hilton
Monroeville, PA
06.2022 - 02.2024
  • Managed group sales activities and developed client relationships for hotel services.
  • Coordinated promotional initiatives to drive group bookings and increase revenue.
  • Led sales presentations to showcase hotel amenities and event spaces effectively.
  • Collaborated with other departments to ensure smooth operations of group sales events.
  • Maintained accurate records of all transactions related to group sales activities.
  • Collaborated with housekeeping to ensure room readiness for incoming guests.
  • Provided detailed information about hotel services and local attractions consistently.

Guest Service Agent

Doubletree By Hilton
Monroeville, PA
01.2019 - 05.2022
  • Greeted guests with a friendly and welcoming attitude.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Resolved guest inquiries and concerns promptly to ensure satisfaction.
  • Coordinated room assignments and special requests with housekeeping staff.
  • Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Assisted in resolving customer complaints in a courteous and professional manner.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.

Education

Bachelor of Arts - Criminal Justice

Edinboro University of Pennsylvania
Edinboro, PA
05-2021

Skills

  • Room inspection
  • Customer service
  • Schedule management
  • Problem solving
  • Time management
  • Work delegation
  • Guest relations
  • Relationship building
  • Effective communication
  • Record keeping
  • Multitasking Abilities
  • Employee work scheduling
  • Task prioritization

Accomplishments

  • Retrieved employee of the month three months consecutively.
  • Exceeded sale board goals
  • Retrieved huge recognition through guest feedback during check/out/check-in.
  • Promoted to sales representative from guest service agent.

Certification

  • CPR & First Aid Certified

References

References available upon request.

Timeline

Housekeeping Inspector

Hampton Inn By Hilton
04.2024 - Current

Group Sales Manager

Doubletree By Hilton
06.2022 - 02.2024

Guest Service Agent

Doubletree By Hilton
01.2019 - 05.2022

Bachelor of Arts - Criminal Justice

Edinboro University of Pennsylvania

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