Maya Kulesza
Newark,DE
Summary
Driven Certified Nursing Assistant and Customer Service Associate with a proven track record at Pocopson Home, enhancing patient well-being and satisfaction. Excelled in providing companionship, emotional support, and mobility assistance, alongside efficient problem-solving in high-volume settings. Demonstrates a compassionate bedside manner and adeptness in electronic charting, significantly improving care delivery and customer service outcomes.
Overview
4
4
years of professional experience
Work History
Certified Nursing Assistant
Pocopson Home
03.2023 - Current
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Customer Service Associate
Wawa
11.2020 - 04.2023
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Ran deli station and beverage station.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Delaware Technical And Community College
Newark, DEHigh School Diploma -
Brandywine High School
Wilmington, DE06.2021
Skills
- Mobility Assistance
- Observing responses
- Electronic Charting
- Compassionate
- Bedside manner
- Companionship and emotional support
- POS System Operation
- Customer Service
- Complex Problem-Solving
Timeline
Certified Nursing Assistant
Pocopson Home
03.2023 - Current
Customer Service Associate
Wawa
11.2020 - 04.2023
Delaware Technical And Community College
High School Diploma -
Brandywine High School
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