Maya Latham
Glenwood
Summary
Results-oriented Banking Customer Service Representative with a strong focus on compliance and problem-solving. Proven ability to enhance customer satisfaction and efficiently resolve concerns, while training new staff to maintain operational excellence.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Banking Customer Service Representative
Woodforest Bank
Macomb, IL
03.2024 - 12.2025
- Assisted customers with account inquiries, transactions, and product information to enhance satisfaction.
- Resolved customer concerns efficiently, ensuring compliance with banking regulations and policies.
- Trained new staff on customer service protocols and banking systems, promoting operational excellence.
- Processed loan applications and account openings accurately, facilitating timely approvals for clients.
Receiving Clerk
Warehouse Group
Indianapolis, IN
05.2023 - 01.2024
- Inspected incoming shipments for accuracy and quality compliance.
- Coordinated product placement in designated storage areas to optimize space utilization.
- Maintained accurate records of received goods in inventory management system.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Educator
Right At School LLC
Joliet, IL
08.2018 - 06.2022
- Developed engaging lesson plans aligned with curriculum standards.
- Facilitated collaborative learning environments to enhance student participation.
- Implemented behavior management strategies to promote positive classroom dynamics.
- Assessed student progress and adapted instructional methods accordingly.
- Coordinated with parents and staff to support individual student needs.
- Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
Education
High School Diploma -
Hyde Park Academy
Chicago06-2016
Skills
- Compliance awareness
- Sales proficiency
- Strong numeracy skills
- Client confidentiality
- Customer service
- Computer skills
- Call center operations
- Teamwork
- Problem-solving skills
- Call center experience
Timeline
Banking Customer Service Representative
Woodforest Bank
03.2024 - 12.2025
Receiving Clerk
Warehouse Group
05.2023 - 01.2024
Educator
Right At School LLC
08.2018 - 06.2022
High School Diploma -
Hyde Park Academy