Maya Martin
Dacula,GA
Summary
Dynamic and adaptable professional with a proven track record at The Flying Biscuit Cafe, excelling in exceptional customer service and efficient cash handling. Demonstrated ability to enhance guest engagement and sales through menu knowledge and upselling techniques. Thrives in high-pressure environments, showcasing strong work ethic and empathy towards customer needs.
Overview
2
2
years of professional experience
Work History
Server, Host, Food Runner, Counter
The Flying Biscuit Cafe
10.2023 - 05.2024
- Attending to customers needs in a friendly and timely manner.
- Maximized table turnover rate by efficiently managing wait times and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Work efficiently with the rest of the staff to solve problems while providing a great overall experience for the customers.
- Coordinated with kitchen staff to ensure all food came out in a timely manner for the customers.
- Demonstrated strong multitasking skills by managing multiple tables while helping other staff members when needed.
Sales Associate
Clothes Mentor
08.2022 - 05.2023
- Organized clothes, shoes, and accessories by size and color to maintain customer satisfaction while providing a visually appealing environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers encouraging them to return.
- Managed returns, exchanges and refunds in accordance with store policies.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Diploma -
Mill Creek High School
Hoschton, GA05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Menu Memorization
- Adaptable and Flexible
- Cool Under Pressure
- Great with working with others
- Empathetic
Timeline
Server, Host, Food Runner, Counter
The Flying Biscuit Cafe
10.2023 - 05.2024
Sales Associate
Clothes Mentor
08.2022 - 05.2023
Diploma -
Mill Creek High School