Maya Montoya
Rio Rancho,NM
Summary
Compassionate and driven healthcare professional with extensive clinical experience, demonstrating a strong understanding of medical protocols. Recognized for effective teamwork and the ability to provide empathetic patient care. Passionate about enhancing patient outcomes through collaboration and best practices. TEAM PLAYER
Overview
25
25
years of professional experience
1
1
Certification
Work History
Medical Assistant Administrative
FKC Kidney Care
Albuquerque, NM
08.2015 - Current
- My responsibilities consist of running the front office, admission, discharge, travel, billing, entering all treatment in EMR, hospitalizations, inventory, and ordering of all office supplies, kitchen supplies, beverages, and cleaning supplies, answering phones, filing, scanning, uploading, downloading, e-mailing, sending medical records request and requesting records, sending out packages UPS, FED EX, USPS, Creating all schedules for physicians, staff and patients and coordinating our monthly schedules, etc
- Maintaining employee files, provider's credentialing, and licensing
- Timekeeper who is in charge of KRONOS and staff requests for PTO
- Pay bills manage the company credit card
- EPIC Super User
- Supervised cleaning staff and coordinated equipment maintenance activities.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Case Manager
Infinity Telemedicine Group
06.2013 - 08.2015
- Coordinating care of pt's, answering phones, emails, scanning, uploading documents, verifying insurance, prior authorizations, scheduling diagnostic tests, calling in Rx
- Assisting clients with medications, Dr's appointments, assisting in the treatment care plan, Documenting in the EMR
- Drawing blood, starting IV's
- I have front office and back office experience
ER Tech
Heart Hospital of New Mexico
Albuquerque, NM
05.2011 - 03.2015
- Admitting / DC of pt's
- Triage pt's, V/S, EKG's, Wound Care, Phlebotomy, IV starting line
- Ordering diagnostics tests, labs, radiology, email, fax, scanning
ICU Tech/ Health Unit Clerk
UNMH Trauma Surgical Burn ICU
05.2005 - 06.2010
- Assisting the medical staff with trauma pt.'s, Tabbing and debriding of burn pt's in tub room, wound care wrapping pt's, working with ventilated pt's, transporting pt's to MRI and CT Scan
Bartender/cocktail Server
Rt 66 Casino
Albuquerque, NM
07.2003 - 08.2008
- My duties consist of greeting customers, serving and up selling
- Accounted for all funds during closing procedures.
Customer Service Representative
AT&T
Albuquerque, NM
08.2000 - 05.2004
- Enhanced client retention through effective upselling strategies during inbound and outbound calls.
- Lead team operations.
- Achieved recognition through consistent goal attainment.
Education
Certified Medical Assistant - Medical
Carrington College
Albuquerque, NM05-2005
High School Diploma - Nursing
Central New Mexico Community College
Albuquerque, NMSkills
- Injection Administration Experience
- Clinical Patient Care
- Vital Signs
- CPR BLS Certified
- Venipuncture Proficiency
- Proficient in EMR Management
- Clinical Laboratory Experience
- Healthcare Administrative Experience
- Intensive Care Unit Expertise
- Patient Record Management
- Prioritization and Triage
- SUPER USER EPIC
- Critical Care Experience
- Medical Claims Processing
- Comprehensive Anatomy Understanding
- Medical Office Management
- Hospital Experience
- Filing System Maintenance
- Case Management/ Case coordination
- Medical Terminology
- Healthcare Coding
- Insurance Eligibility Verification
- HIPAA
- Staff Management
- Cerner
- Computer Skills
- Document Transcription
- ICD-10
- Time Keeping KRONOS
- Data entry
- Quality Assurance in Documentation
- Customer service
- Efficient Typing Skills
- Microsoft Office Proficiency EXCEL
Certification
- CNA, 05/01/16, 05/01/18
- Certified Medical Assistant, Present
- Certified Phlebotomist, Present
- Certified EKG Tech, Present
- First Aid CPR BLS, 05/01/16, 05/01/18
- Business Office Technology, Present
- Alcohol Servers License, 02/01/19, 02/01/22
Languages
- Spanish, Fluent
- ASL, Fluent
Additional Information - Skills Summary
- CNA
- Certified Medical Assistant
- CPR/ First Aid Certified
- Phlebotomy Certified
- Echocardiogram Certified
- Business Office Technology Certified
- 45 Hr. Early Child Certification
Languages
English
Professional
Spanish
Professional
ASL
Elementary
Timeline
Medical Assistant Administrative
FKC Kidney Care
08.2015 - Current
Case Manager
Infinity Telemedicine Group
06.2013 - 08.2015
ER Tech
Heart Hospital of New Mexico
05.2011 - 03.2015
ICU Tech/ Health Unit Clerk
UNMH Trauma Surgical Burn ICU
05.2005 - 06.2010
Bartender/cocktail Server
Rt 66 Casino
07.2003 - 08.2008
Customer Service Representative
AT&T
08.2000 - 05.2004
Certified Medical Assistant - Medical
Carrington College
High School Diploma - Nursing
Central New Mexico Community College
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