Maya M Uruchurtu
Kingwood
Summary
Customer-focused individual with a passion for delivering exceptional service, and a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals safely and efficiently. Possesses extensive experience in both manual labor and administrative positions.
Overview
5
5
years of professional experience
Work History
Events Operation Management
Louisiana State University in Shreveport
Shreveport
03.2023 - 07.2025
- Set up chairs, tables, and décor for events.
- Managed self-led inventory check and organization.
- Assisted with customer requests and answered questions to improve satisfaction.
- Served food to customers at events that required additional assistance.
- Worked successfully with a group of coworkers who are diverse in background and personality to accomplish daily tasks.
Lead Sales Associate / Day Maker
Orangetheory Fitness
Shreveport
03.2022 - 06.2025
- Assisted clients with fitness goals and program selections.
- Fostered relationships with members to understand their fitness goals and needs.
- Organized community events to increase brand awareness and attract potential members.
- Collaborated with team to create engaging promotional events.
- Managed membership inquiries and provided exceptional customer service.
- Processed membership applications and renewals efficiently.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Attended weekly team meetings to review performance goals and objectives.
- Managed daily operations, ensuring smooth workflow and efficient service delivery.
- Trained new sales associates on company policies and customer service standards.
- Led team in delivering exceptional member experiences during fitness classes.
Sales Associate / Day Maker
Orangetheory Fitness
Gungahlin
12.2020 - 01.2022
- Assisted clients with fitness goals and program selections.
- Managed membership inquiries and provided exceptional customer service.
- Educated members on health benefits of various workout routines.
- Maintained cleanliness and organization of the fitness studio.
- Processed membership applications and renewals efficiently.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
- Worked with fellow sales and coaching team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Provided accurate information about products, prices and services.
Education
Bachelor of Science - Pre-Physical Therapy
Louisiana State University in Shreveport
1 University Pl, Shreveport, LA, 7111505-2027
High School Diploma -
Canberra Girls’ Grammar School
Melbourne Ave, Deakin ACT 260012.2021
Skills
- Customer service
- Social engagement skills
- Organization
- Reliability
- Ability to multitask
- Basic computer skills
- Team collaboration
- Public speaking
- Inventory management
Accomplishments
- Year 11 Half House Colours For Robertson House, 12/20
- Year 12 Half House Colours For Robertson House, 12/21
Volunteer Experience
- Walk for Epilepsy, 07/19, Sold merchandise to help raise awareness and signed people up for an Epilepsy Awareness walk.
- Multicultural Festival, 02/20, Was an ambassador speaking on behalf of the American Embassy about the American culture and prepared gift packages that were given to people who visited the US Embassy booth.
- Year 11 Peer Support, 02/20 - 12/20, Buddy system that allowed me to befriend a Year 7 student in my house and make sure that she felt accepted and familiar on campus and in her classes.
Timeline
Events Operation Management
Louisiana State University in Shreveport
03.2023 - 07.2025
Lead Sales Associate / Day Maker
Orangetheory Fitness
03.2022 - 06.2025
Sales Associate / Day Maker
Orangetheory Fitness
12.2020 - 01.2022
Bachelor of Science - Pre-Physical Therapy
Louisiana State University in Shreveport
High School Diploma -
Canberra Girls’ Grammar School
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