Sean-Michael Nicholson

• Banquet Server.

• Greeted all guests with a smile and friendly greeting.
• Assisted guests with making menu choices.
• Took orders, made drinks, and cleaned tables after the guests' departures.
• Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries.
• Entered orders, delivered food and beverages, and processed payments.

• Worked as a server at Cheesecake Factory at Caesars Forum Shops from 11/2020 until March 2023.

• Greeted all guests with smile and friendly greeting.

• Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets.

• Took orders, made drinks and cleaned tables after guests’ departures.

• Monitored tables and expertly handled requests, kept drinks refilled, and offered additional items such as desserts.

• Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant.

• Made and confirmed spa reservations for guests staying at the property.
• Coordinated smooth responses to guest needs by working with housekeeping, room service and maintenance.
• Posted room charges each day for all spa treatments and services.

• Greeted all guests with a smile and friendly greeting.
• Took orders, made drinks, and cleaned tables after the guests' departures.
• Transported food products, cleaned tables and counters, and stocked dining room supplies.

• Consulted with customers to understand their desires and suggest the best products to meet their needs.
• Retouched printed photographs and negatives with techniques such as airbrushing.
• Enhanced images with effects or by removing undesirable features and blemishes.
• Used both traditional and digital cameras to achieve the desired look of each shot.

• Controlled the flow of food from the kitchen to the dining table.
• Upheld high sanitation and safety standards while delivering and serving food.
• Took orders, made drinks, and cleaned tables after the guests' departures.

• Quickly connected with each customer to offer assistance and promote products.
• Helped customers find desired items and sizes by closely supporting each person throughout the buying process.
• Located out-of-stock items for customers with other store locations or by directly contacting vendors.