MAYA REILLY
Southold,NY
Summary
Dynamic leader with a proven track record at Alpha Delta Pi, excelling in event planning and team collaboration. Expert in vendor negotiation and budgeting, I successfully orchestrated high-impact events, enhancing member engagement and community ties. My strong interpersonal skills foster lasting relationships, driving organizational success and operational efficiency.
Overview
7
7
years of professional experience
Work History
Chapter President
Alpha Delta Pi - Delta Sigma Chapter, University of Mississippi
Oxford, MS
11.2025 - Current
- Directed operations and initiatives for organization of over 600 members, ensuring alignment with strategic goals.
- Facilitated collaboration within executive board, enhancing decision-making through effective delegation and meeting leadership.
- Communicated priorities to extensive membership, fostering engagement and participation in chapter activities.
- Represented chapter to university and national stakeholders, managing sensitive issues professionally.
- Oversaw budget management and resource allocation to ensure operational efficiency.
- Represented organization at industry events, conferences, and public engagements.
Customer Service Sales Representative
White Flower Farmhouse
Southold, NY
05.2025 - Current
- Identified upselling opportunities to increase sales potential and enhance customer experience.
- Delivered personalized customer service while facilitating sales processes and optimizing product displays.
- Handled escalated customer complaints with empathy and professionalism.
- Collaborated with team to elevate customer satisfaction through effective communication and support.
- Established sustainable relationships with customers through proactive communication.
Retail Customer Service Associate (Seasonal)
Santa's Christmas Tree Farm
Cutchogue, NY
11.2019 - Current
- Processed transactions accurately using point-of-sale systems to maintain operational efficiency.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Maintained high customer service satisfaction levels through consistent and attentive interactions.
- Performed cash register operations accurately during peak hours, including opening and closing procedures, with precision.
- Managed inventory by restocking and organizing displays to improve product availability.
- Collaborated with team members to uphold a clean and welcoming store environment.
- Created engaging in-store and social media marketing content that increased customer interaction.
- Developed strong relationships with co-workers by fostering effective communication.
Vice President of Event Management
Alpha Delta Pi - Delta Sigma Chapter, University of Mississippi
Oxford, MS
11.2024 - 11.2025
- Planned and executed a year-round calendar of social, philanthropic, recruitment, and member events for a 600-member organization.
- Coordinated high-attendance events from concept through execution, prioritizing guest experience while adhering to budget goals and deadlines, and implementing risk-management strategies to mitigate potential issues.
- Managed budgets, sourced and negotiated with vendors, selected venues, coordinated catering, planned transportation, organized layouts and decor, established timelines, and executed on-site logistics to ensure seamless event operations.
Parents Weekend Chairperson
Alpha Delta Pi - Delta Sigma Chapter, University of Mississippi
Oxford, MS
11.2023 - 11.2024
- Coordinated two large-scale multi-day parent weekend programs, overseeing venue selection, catering arrangements, décor design, and schedule management to create engaging experiences for families.
- Negotiated vendor pricing within budget constraints, enhancing attendee satisfaction through quality services and seamless event execution.
- Led chapter meetings to enhance member collaboration and engagement.
- Facilitated conflict resolution among members to sustain a positive group environment.
- Collaborated with university administration to align chapter activities with institutional objectives.
- Contributed to committee plans and decision-making processes, aligning initiatives with chapter goals and fostering collaboration among members.
Hostess
Port Waterfront Bar & Grill
Greenport, NY
05.2023 - 08.2024
- Greeted guests warmly, creating a welcoming atmosphere that enhanced overall dining experience.
- Managed waiting list effectively, ensuring all parties were seated without delay.
- Optimized seating arrangements to enhance guest flow during peak hours.
- Monitored wait times and updated guests promptly, reducing uncertainty during table waits.
- Collaborated with team members to promptly address guest needs and inquiries.
- Utilized strong interpersonal skills to effectively address guest inquiries and enhance satisfaction.
- Managed high-volume reservation system, serving over 250 reservations nightly while ensuring professional guest experience.
Education
BBA - Business Marketing & Entrepreneurship
University of Mississippi
Oxford, MS05-2027
Skills
- Event production
- Logistics coordination
- Project management
- Vendor negotiation
- Event marketing tactics
- Social media strategy
- Digital engagement strategies
- Community engagement
- Board collaboration
- Team leadership
- People development
- Team building
- Effective communication
- Interpersonal communication
- Relationship building
- Customer service excellence
- Agreement facilitation
- Contract negotiation
- Reliability
- Event marketing tactics
Timeline
Chapter President
Alpha Delta Pi - Delta Sigma Chapter, University of Mississippi
11.2025 - Current
Customer Service Sales Representative
White Flower Farmhouse
05.2025 - Current
Vice President of Event Management
Alpha Delta Pi - Delta Sigma Chapter, University of Mississippi
11.2024 - 11.2025
Parents Weekend Chairperson
Alpha Delta Pi - Delta Sigma Chapter, University of Mississippi
11.2023 - 11.2024
Hostess
Port Waterfront Bar & Grill
05.2023 - 08.2024
Retail Customer Service Associate (Seasonal)
Santa's Christmas Tree Farm
11.2019 - Current
BBA - Business Marketing & Entrepreneurship
University of Mississippi