Maya Rojas
San Jose,CA
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Associate/ Store Associate
Alo Yoga
Santa Clara, CA
11.2022 - 05.2024
- Oversee daily operational activities, ensuring smooth and efficient store operations and exceptional customer service
- Coordinate inventory management, including stock replenishment, merchandise organization, and loss prevention
- Collaborate with the leadership team to implement store policies and procedures that align with brand standards
- Analyze sales data and operational metrics to identify trends and optimize store performance
- Facilitate training and development for new associates, promoting a positive and knowledgeable team environment
- Manage vendor relationships and streamline supply chain processes to ensure timely and cost-effective product delivery
- Resolve customer inquiries and complaints promptly, maintaining high levels of customer satisfaction and loyalty.
Brand Representative Lead
Abercrombie & Fitch
San Jose, CA
05.2021 - 10.2022
- Supervise and mentor brand representatives
- Provide guidance on customer interactions, sales techniques, and brand representation
- Ensure consistency in brand messaging and customer service
- Model exceptional customer service by anticipating and responding to customer needs
- Demonstrate an individualized style that resonates with customers
- Engage customers genuinely to drive sales and create an exciting store experience
- Maintain approachability and warmth in the store environment
- Monitor brand representatives' interactions with customers
- Ensure adherence to brand standards in behavior and appearance
- Drive sales through effective leadership and coaching
- Track performance metrics and provide constructive feedback
- Encourage teamwork and foster a positive work atmosphere.
Brand Representative
Abercrombie & Fitch
San Jose, CA
04.2021 - 05.2021
- Greet customers warmly and professionally
- Anticipate and respond to customer needs
- Remain approachable and friendly in the store environment
- Initiate conversations with customers and connect with them genuinely
- Maintain awareness of the store layout and product displays
- Demonstrate relatable, confident, and social behaviors on the sales floor
- Translate these behaviors into successful sales interactions
- Follow policies and procedures related to asset protection
- Ensure the security of merchandise and prevent loss.
Education
Associate Degree in Nursing -
Evergreen Valley College
San Jose, CA08.2024
High school diploma -
Valley Christian High School
05.2022
Skills
- Nursing
- English
- Customer support
Certification
- CNA, 07/01/24, 07/01/28
- BLS Certification, 06/01/24, Present
Schoolgpa
3.5
Class
2022
Timeline
Operations Associate/ Store Associate
Alo Yoga
11.2022 - 05.2024
Brand Representative Lead
Abercrombie & Fitch
05.2021 - 10.2022
Brand Representative
Abercrombie & Fitch
04.2021 - 05.2021
Associate Degree in Nursing -
Evergreen Valley College
High school diploma -
Valley Christian High School
- CNA, 07/01/24, 07/01/28
- BLS Certification, 06/01/24, Present