Maya Shelton
Montgomery,AL
Summary
Results-driven individual with a strong work ethic and a proactive approach to problem-solving. Skilled in resolving critical issues in time-sensitive environments while building and maintaining high-performing teams. Committed to continuous improvement and fostering collaboration to achieve organizational goals. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Customer-focused individual with a passion for delivering exceptional service.
Overview
9
9
years of professional experience
Work History
Security Operations Supervisor
First Coast Security
Montgomery, Alabama
10.2024 - 04.2026
- Supervised daily operations to enhance workflow efficiency and ensure safety compliance.
- Trained and mentored team members on best practices and operational procedures.
- Conducted regular patrols to monitor premises and deter unauthorized access.
- Provided direction and guidance to staff in the performance of their duties.
- Coordinated scheduling to maximize staff coverage and align with production needs.
- Coordinated scheduling to optimize workflow and resource allocation.
- Maintained detailed records of incidents, patrols, and alarms to support operational oversight.
- Supervised daily operations to ensure compliance with safety standards.
Security Officer
Weiser Security
Montgomery, AL
06.2023 - 02.2025
- Responded promptly to emergencies, minimizing potential damage and injury.
- Conducted regular patrols of premises using vehicle, bicycle, and on foot to ensure safety and security.
- Assisted visitors with inquiries and concerns regarding facility safety and access control, enhancing overall visitor experience.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Benefits Verification Specialist
CVS Health
09.2021 - 12.2023
- Processed claims by reviewing documentation and verifying accuracy, ensuring timely resolution.
- Reviewed and processed prior authorization requests for medical services and procedures.
- Gathered necessary information from clients for claims resolution, enhancing overall claims processing efficiency.
- Collaborated with healthcare providers to gather necessary documentation for approvals.
- Collaborated with pharmacy staff to resolve discrepancies in patient information.
- Educated patients on coverage details and benefit options available to them.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered accurate information to patients, insurance providers, and healthcare staff through effective communication, facilitating smoother claims processing.
Security Officer
Securitas
El Paso, TX
09.2021 - 02.2022
- Monitored guard station, verified badges to ensure authorized access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintained accurate logs of security activities to support incident tracking and response.
- Followed security and safety procedures, enforced company rules and policies to uphold a secure environment.
Banking Customer Service Representative
Sykes
12.2019 - 05.2021
- Provided customer service in a call center environment.
- Assisted customers with account inquiries and banking services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints with empathy and effective communication skills.
- Resolved customer complaints through effective communication and problem-solving.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong customer relationships to encourage repeat business.
- Educated clients on product features and benefits to enhance service experience.
Security Officer
Presidential Security
Montgomery, AL
12.2020 - 04.2021
- Executed security protocols to maintain safety at facility.
- Delivered exceptional customer service by addressing visitor inquiries and concerns regarding facility safety and access control procedures.
- Conducted thorough inspections of parking lot to ensure compliance with parking permits and initiated ticketing or towing of unauthorized vehicles.
- Drafted detailed reports on thefts, unauthorized access violations, and unusual occurrences to support potential criminal or civil actions.
Customer Service
Sprint
Montgomery, AL
08.2019 - 09.2019
- Delivered exceptional customer service by addressing customer concerns promptly and accurately, enhancing customer satisfaction.
- Resolved customer disputes promptly and professionally, fostering positive customer relationships.
- Developed knowledge base for customer service reps, reducing resolution time.
- Hired new drivers and managed performance to ensure high standards in customer service delivery.
Cashier/Customer Service
Burger King
10.2018 - 06.2019
- Processed customer transactions quickly and accurately at fast-paced restaurant.
- Took orders and processed transactions to ensure customer satisfaction.
- Greeted customers and addressed needs to enhance store experience.
- Managed cash register and balanced drawers to maintain accurate financial records.
Cashier/Customer Service
MOMMA GOLDBERG'S DELI
Montgomery, AL
08.2017 - 10.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Trained new staff on cash handling procedures and customer service standards.
- Adhered to food safety regulations while preparing orders for customers.
Education
High school or equivalent -
Carver High School
Montgomery, ALSkills
- Access control
- Security systems
- Personnel supervision
- Team leadership
- Customer relationship management
- Team collaboration
- Security management
- Customer support
- Incident reporting
- Claims processing
- Insurance verification
- Problem solving
- Prior authorization
- Data entry
Timeline
Security Operations Supervisor
First Coast Security
10.2024 - 04.2026
Security Officer
Weiser Security
06.2023 - 02.2025
Benefits Verification Specialist
CVS Health
09.2021 - 12.2023
Security Officer
Securitas
09.2021 - 02.2022
Security Officer
Presidential Security
12.2020 - 04.2021
Banking Customer Service Representative
Sykes
12.2019 - 05.2021
Customer Service
Sprint
08.2019 - 09.2019
Cashier/Customer Service
Burger King
10.2018 - 06.2019
Cashier/Customer Service
MOMMA GOLDBERG'S DELI
08.2017 - 10.2018
High school or equivalent -
Carver High School