Maya Thompson
Florissant,MO
Summary
Dynamic professional with over seven years of experience in customer service and data entry, including three and a half years in the healthcare sector. Proven ability to manage multiple workloads while consistently meeting strict deadlines and excelling under pressure. Recognized for dependability, strong work ethic, and exceptional organizational skills, complemented by a friendly and approachable demeanor. Dedicated to delivering high-quality results and fostering positive interactions in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Performance Parts Representative
Panasonic Hussmann Corporation
Bridgeton, MO
08.2024 - Current
- Served as primary point of contact for addressing parts order questions and providing quotes to customers.
- Streamlined workflow through adept handling of various software applications, such as Oracle, Excel, email, and parts ordering systems.
- Coordinated monitoring and expediting of order changes while diligently tracking delayed shipment items to maintain operational flow.
- Processes credit requests as necessary and applicable, ensuring proper documentation and process has been followed.
- Communicate issues related to product delivery with the customers to ensure accurate and acceptable transaction completion.
- Must be able to work in a fast-paced environment managing multiple projects and able to flex to the business need based upon additional assignments.
- Completed accurate order entry and data verification.
Customer Service Representative
AYAM Printing LLC
St. Louis, MO
12.2016 - 01.2024
- Responsible for accurately processing orders, including order entry, expediting orders, price confirmation and delivery in a timely manner.
- Fast and concise, maintain a 98% or better quality rating.
- Entering data information into spreadsheets and updating the manager.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Ability to communicate both written and orally.
- Resolved inquiries and complaints, ensuring high levels of customer satisfaction and loyalty.
- Utilized CRM software to track customer interactions and maintain accurate records for follow-up actions.
Recruiter & Office Assistant
Caring Solutions
St. Louis, MO
04.2021 - 02.2023
- General knowledge in medical terminology and dealing with different insurance plans.
- Ensured confidentiality of sensitive information in compliance with HIPAA regulations.
- Oversaw the review of employment applications to ensure alignment with organizational standards. Analyzed candidate backgrounds to match skills with job specifications. Collaborated with hiring managers to define compensation needs and additional requirements.
- Executed advertising and promotion of open positions through strategic social media and digital marketing initiatives.
- Created and maintained professional and positive relationships with managers, clients and HR business partners.
- Participated in career fairs and networking events to help fill openings and build candidate pipelines.
- Facilitated scheduling processes to enhance operational efficiency.
Hiring Manager & Office Assistant
1st Choice Home Healthcare
St. Louis, MO
06.2020 - 12.2020
- Developed and maintained job postings, recruitment strategies and applicant tracking systems.
- Managed the full cycle of the recruitment process including; sourcing, interviewing, screenings and selection of candidates.
- Aligned HR policies with federal and local regulations.
- Working multiple Microsoft software's.
- Audit files, data entry, update files, and contact information for each employee and client.
- Streamlined hiring processes, reducing time-to-fill for key positions.
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Developed customer service scripts to standardize responses and improve client interactions.
Education
General Studies
Missouri State University
Springfield, MO05-2018
Diploma - undefined
Hazelwood Central High School
St. Louis, MO05-2014
Skills
- Experienced with Microsoft softwares
- Scheduling
- Medical terminology
- Type speed 65 WPM
- Strong computer skills
- Excellent customer service, communication, multitasking, and problem solving skills
- Data entry
- Payment processing
- Maintain positive working relationships with clients, co-workers and leaders
- Entering raw data into spreadsheet, document and databases
- Understand Healthcare/Medical Terminology
- Recruitment
- Background checking
- Interviewing clients
- Call center experience
- Computer proficiency
LANGUAGES
English
Spanish (Beginner)
ASL
Timeline
Performance Parts Representative
Panasonic Hussmann Corporation
08.2024 - Current
Recruiter & Office Assistant
Caring Solutions
04.2021 - 02.2023
Hiring Manager & Office Assistant
1st Choice Home Healthcare
06.2020 - 12.2020
Customer Service Representative
AYAM Printing LLC
12.2016 - 01.2024
Diploma - undefined
Hazelwood Central High School
General Studies
Missouri State University