Maya Walton
AUBREY,TX
Summary
Detail-oriented Account Manager known for strong team leadership and staff training abilities. Proven track record in enhancing client experiences and nurturing long-term relationships. Eager to leverage expertise in client services to drive impactful results.
Overview
4
4
years of professional experience
Work History
Client Services Account Manager
ProCollect Inc
Dallas, TX
09.2024 - Current
- Managed client communications to ensure satisfaction and address inquiries efficiently.
- Coordinated service delivery processes to enhance client experience and operational efficiency.
- Developed training materials for onboarding new clients, improving knowledge transfer and support.
- Assisted in resolving client issues promptly, strengthening relationships and trust with stakeholders.
Skip Trace Investigator
Express Capital Services
Dallas, TX
10.2023 - 09.2024
- Conducted thorough investigations to locate debtors using advanced skip tracing techniques.
- Utilized databases and public records to gather critical information for successful case resolutions.
- Analyzed financial data and trends to identify patterns in debtor behavior and inform recovery strategies.
- Collaborated with legal teams to prepare documentation for court proceedings related to debt recovery efforts.
Customer Success Specialist
Credit Acceptance
Plano, TX
08.2022 - 10.2023
- Delivered exceptional customer support to enhance satisfaction and retention.
- Collaborated with cross-functional teams to resolve issues and streamline processes.
- Analyzed customer feedback to identify trends and implement improvements.
- Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
Education
BBA -
Texas A&M University -Commerce
Commerce, TXSkills
- Client relationship building
- Team development
- Client relationships
- Staff training
- Customer retention
- Client service delivery
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Team leadership
Timeline
Client Services Account Manager
ProCollect Inc
09.2024 - Current
Skip Trace Investigator
Express Capital Services
10.2023 - 09.2024
Customer Success Specialist
Credit Acceptance
08.2022 - 10.2023
BBA -
Texas A&M University -Commerce