Christine Fellner
Lakewood,CO
Summary
Results-driven Client Services Account Manager with expertise in sales forecasting, stakeholder engagement, and cross-functional collaboration. Proven ability to enhance supplier onboarding processes and drive profitability through effective communication.
Overview
18
18
years of professional experience
Work History
Client Services Account Manager
Birchstreet Systems
11.2022 - 08.2025
- Managed the daily activities and responsiveness of the technical support team of the ReactorNet division of Birchstreet.
- Oversight of the ReactorNet Supplier Onboarding team.
- Attended new supplier onboarding calls to discuss technical setup, such as file transfer protocols and technical integrations.
- I attended weekly and monthly buyer calls as needed.
- Monitor exception reports and address as needed.
- Initiated new CRM
Senior Director Theatre and Concessions
Vistar
02.2021 - 10.2022
- Supervise and manage National Account Managers in the theater and concession channels.
- Drive profitability
- Extensive work with various departments within Vistar such as category management, purchasing, and Vistar Operating companies
- Managed multiple projects simultaneously while ensuring deadlines were met.
- Promoted a culture of collaboration among staff members through regular communication, feedback, and recognition.
- Cultivated relationships with key stakeholders to support business growth initiatives.
- Built relationships with external partners, vendors, and customers in order to foster collaboration.
- Yearly and monthly sales forecasting
- Monitored industry trends and made recommendations on how they could be leveraged by the customer Vistar
National Account Manager
Vistar
10.2007 - 02.2021
- Developed strategic relationships with key stakeholders to enhance collaboration.
- Coordinated cross-functional teams to align on client needs and expectations, such as purchasing and operations
- Facilitated regular check-ins with clients to ensure ongoing satisfaction and support.
- Participated in trade shows and conventions representing the company's products and services to prospective clients.
- Provided timely customer service resolution for all escalated issues from national accounts.
- Generated new ideas for product offerings based on customer feedback
- Collaborated closely with internal departments such as finance, operations, and legal teams.
- Cultivated strong professional relationships with suppliers and key clients
- Oversaw new product rollouts and program changes.
- Single point of contact for customer for daily operations
Director of Sales Theatre and Concession
Vistar
02.2020 - 01.2021
- Managed the National Account Managers for the regional and independent theater, and concession channel for Vistar.
- Conducted regular performance reviews to motivate and guide team members.
- Maintain growth and profitability for new and existing customers
- Collaborate on customer presentations
- Inventory management during seasonal peaks and valleys
- Liason for customers to Vistar operating companies
- Attend Tradeshows
- Review customer contracts
- Maintain Account Manager responsibilities for national theatre customer
Education
Skills
- Supplier onboarding
- Sales forecasting
- Customer relationship management
- Cross-functional collaboration
- Stakeholder engagement
- Effective communication
- Problem solving
- Team leadership
- Relationship building
- Customer satisfaction
- Client relationship building
- Customer retention
- Account management
- Client relationships
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Timeline
Client Services Account Manager
Birchstreet Systems
11.2022 - 08.2025
Senior Director Theatre and Concessions
Vistar
02.2021 - 10.2022
Director of Sales Theatre and Concession
Vistar
02.2020 - 01.2021
National Account Manager
Vistar
10.2007 - 02.2021