Maya Williams
Houston,TX
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Remote Customer Service Rep
Connexus
Salt Lake City, Utah
08.2023 - 05.2024
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Maintained records of customer interactions, transactions, comments, and complaints.
Customer Service Cashier
Stripes Convenience Store
Fresno , TX
12.2020 - 08.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Cashier
H.E.B
Houston, TX
03.2018 - 11.2020
- Worked closely with a diverse, cross-functional team to conceptualize features and craft compelling, user-centric products along with innovative customer-facing workflow tools.
- Identified needs of customers promptly and efficiently.
- Provided cash register operations and handled customer payments.
- Operated scanning equipment for price checks and stock replenishment.
Education
Some College (No Degree) - Enviormental Health
Texas Southern University
Houston, TX03-2026
Skills
- CRM software proficiency
- Customer satisfaction measurement
- Assertiveness
- Shipping and Logistics
- Inbound and Outbound Calling
- Scheduling
- Call Management
- Data Entry
- Spreadsheets
- Typing 55-60 WPM
- Reliability and punctuality
- Merchandise Restocking
- Guest Services
- Payment Collection
- ID Verification
- Task Prioritization
- Problem-Solving
- Upselling
- Credit and cash transactions
Certification
- Google Data Analytics Certificate
Timeline
Remote Customer Service Rep
Connexus
08.2023 - 05.2024
Customer Service Cashier
Stripes Convenience Store
12.2020 - 08.2023
Cashier
H.E.B
03.2018 - 11.2020
Some College (No Degree) - Enviormental Health
Texas Southern University