Maya Yarborough
Milford,MI
Summary
Dependable Customer Service Professional experienced in delivering exceptional customer experiences across diverse fields. Achieved high levels of customer satisfaction through effective communication, organization, and teamwork. Focused on contributing to team success in remote work environments.
Overview
5
5
years of professional experience
Work History
Customer Service and Sales Agent
Spectrum
Columbus, OH
08.2024 - 02.2026
- Presented Spectrum Internet, TV, Mobile, and Voice packages to customers.
- Resolved billing questions and service concerns with clear, professional communication.
- Identified customer needs and recommended suitable Spectrum service plans.
- Assisted customers with service-related inquiries to enhance satisfaction.
- Utilized customer service and sales skills to effectively address customer needs.
- Communicated professionally to foster positive customer experiences.
- Supported sales objectives by engaging effectively with customers.
- Handle 60+ customer inquiries daily by phone while providing accurate information and professional support.
Delivery Driver
Amazon
Columbus, OH
02.2023 - 07.2024
- Deliver customer orders while following assigned delivery routes and procedures.
- Manage delivery responsibilities with a focus on reliability and timely service.
- Maintain a professional approach when interacting with customers.
- Work independently to complete daily responsibilities.
- Communicated with dispatch on route changes, delays, and delivery concerns.
- Organized packages inside vehicle for efficient Amazon route completion.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Kept accurate logs of all deliveries and trips.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Processed shipment documents neatly and efficiently for each load.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
Leasing Consultant
Wildwood park Apartment
Columbus, OH
01.2021 - 02.2023
- Prepared lease agreements and move-in paperwork.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Support customer relations and daily leasing activities.
- Communicate with customers and provide helpful information about leasing services.
- Help maintain a professional and welcoming customer experience.
- Handling 40+ email daily , ensuring timely and professional responses.
- Managed staff and clients scheduling using Microsoft Outlook.
Education
Walnut Ridge High School
Columbus, OHSkills
- CRM software
- Sales presentations
- Lead qualification
- Customer relations management
- Billing systems
- Sales support
- Phone support communication
- Computer-Based Administrative Tasks
- Office Support and General Clerical Duties
- Organization and Attention to Detail
- Reliability and Time Management
- Problem-Solving and Patience
- Teamwork and Collaboration
- Professional and Friendly Communication
Administrative Volunteer James senior citizen homes
- Provided office support through computer-based tasks and general administrative assistance.
- Answered phone calls and communicated with individuals in a professional and weeded dd weedsdex courteous manner.
- Assisted with routine office responsibilities to support daily operations.
- Demonstrated patience, kindness, reliability, and a willingness to help
ADDITIONAL QUALIFICATIONS
- Dependable and committed to completing assigned responsibilities.
- Friendly, patient, and respectful when communicating with others.
- Able to work independently and collaboratively with a team.
- Interested in applying customer service, communication, and administrative skills in a remote work environment.
Timeline
Customer Service and Sales Agent
Spectrum
08.2024 - 02.2026
Delivery Driver
Amazon
02.2023 - 07.2024
Leasing Consultant
Wildwood park Apartment
01.2021 - 02.2023
Walnut Ridge High School