Maya Angelle James
Accounting Specialist
Gainesville,FL
Summary
Positive and caring student support professional with upbeat attitude and detail-oriented approach to meeting all student needs. Highly organized, proactive and flexible with strong critical thinking and planning abilities.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work History
Accounting Specialist
University Of Florida
Gainesville, FL
11.2019 - Current
- Generated and submitted invoices based upon established accounts receivable schedules and tuition payment deadlines.
- Established new sponsor accounts and reconciled monthly statements and payment transactions.
- Investigated daily variances and corrected errors to resolve invoice discrepancies.
- Coached, trained and delegated tasks to four team members to meet specific department goals.
- Reviewed and approved bi-weekly payroll for reporting employees.
- Worked closely with Bursar manager to provide effective assistance for specific aspects of Third Party operation.
Financial Assistance Advisor Lead
University Of Florida
Gainesville, FL
08.2016 - 11.2019
- Worked with students, parents, and departments to support understanding of tuition, fee waivers, and payment options.
- Trained and mentored financial assistant advisor staff and student workers to generate ideas, share knowledge and commit to building successful operations.
- Provided primary customer support to internal and external students.
- Presented at Freshman Preview during the months of May through August to new incoming freshman and transfer students.
- Conducted financial advisement services for students that utilized tuition waivers.
Billing and Customer Solutions Specialist
Gainesville Regional Utilities
Gainesville, FL
11.2008 - 08.2016
- Worked as a front-line liaison between the departments within the organization and the customers
- Analyzed high bill disputes, retroactive bill inquiries, and resolved complaints accordingly
- Processed Better Business Bureau Complaints, Public Records Requests, Liens, and Subpoenas upon receipt.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of utility services and creating welcoming, positive experiences.
Records Technician
Alachua County Sheriff Department
Gainesville, FL
02.2007 - 08.2008
- Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
- Updated records with new information.
- Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
- Answered calls from automatic routing system and took basic information from callers.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
Customer Service Representative
AT&T, Formally Cingular Wireless
Ocala, FL
12.2005 - 10.2006
- Answered customer inquiries about services, products, billing and equipment
- Utilized multiple network systems to resolve complex billing and service issues
- Discussed available phone plans and upgrade options that would fit the needs of the customer.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving cellular concerns.
Food Service Administrator
Good Will Industries
Fort Carson, CO
08.2004 - 08.2005
- Planned organized and supervised food service activities and the serving of food to military soldiers and family
- Completed day to day paperwork and menus for dietary restrictions and nutrition documentation
- Supervised cashiers on the payment line and counted cash drawers at the beginning and end of each shift.
- Kept supplies in sufficient stock by assessing inventory levels and replenishing lower stock items.
Para-Professional
East Baton Rouge Parish School System
Baton Rouge, LA
08.2003 - 08.2004
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
- Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
- Graded tests and papers and recorded grades for teaching staff.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
Education
B.A. - Mass Communications & Journalism
Southern University A&M College
Baton Rouge, LA 08.1999 - 08.2003
Master of Science - Family Youth And Community Sciences
University of Florida
Gainesville, FL 05.2019 - 05.2022
Skills
Student records management
Student counseling
Invoicing and collections
Account Reconciliation
Clerical Support
Excellent Communication
Good Telephone Etiquette
Accomplishments
- Certifications: Notary Public State of Florida
Timeline
Accounting Specialist
University Of Florida
11.2019 - Current
Master of Science - Family Youth And Community Sciences
University of Florida
05.2019 - 05.2022
Financial Assistance Advisor Lead
University Of Florida
08.2016 - 11.2019
Billing and Customer Solutions Specialist
Gainesville Regional Utilities
11.2008 - 08.2016
Records Technician
Alachua County Sheriff Department
02.2007 - 08.2008
Customer Service Representative
AT&T, Formally Cingular Wireless
12.2005 - 10.2006
Food Service Administrator
Good Will Industries
08.2004 - 08.2005
Para-Professional
East Baton Rouge Parish School System
08.2003 - 08.2004
B.A. - Mass Communications & Journalism
Southern University A&M College
08.1999 - 08.2003