Mayah Bradford
Copperas Cove
Summary
Self Motivated and dedicated Customer Service Representative of 8+ years of helping customers . Adaptable in any work environment and really a great team player!
Overview
9
9
years of professional experience
1
1
Certification
Work History
TIer 2 Help Desk Representative
SS&C Technologies
06.2020 - Current
- Assisted pharmacies with medical claims .
- Interpret and enter prescriptions for pharmacies
- Answering all insurance-related concerns and help patients with various forms of financial assistance/programs.
Senior Advisor
Alorica
12.2018 - 06.2020
- Fast-paced office environment
- Reviewed general information and vehicle warranty information with new car owners .
- Assisted with offering additional manufacturer's warranty and extended warranties .
Life Insurance Specialist
Willis Towers Watson
06.2018 - 12.2018
- High Call volume enviorment
- Answered calls regarding policyholders with benefit information and premium payments .
- Assisted with the sell of life policies that payout on death.
- Assisted with the sell of annuities that pay an income at retirement.
Team Leader
NTTA
02.2017 - 06.2018
- Daily performance reviews and coaching's
- Escalations
- Time Management .
Medical Records Specialist
Quadramed
10.2016 - 02.2017
- Operated computer software system for EMPI error rate within the hospital system .
- Maintained medical records
Dispatcher
MedicOne Medical Response
06.2015 - 05.2016
- handled emergency and non-emergency calls .
- Monitored the route and status of field units to coordinate the location of the caller .
- Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations.
Medical Assistant
Killeen Medical Clinic
05.2014 - 06.2015
- Triage ( Measure , record vital signs, preparing exam rooms)
- Appointment scheduling
- blood draws
- Removing stitches or changing wound dressings
Education
Medical Assistant
Vista College
Killeen, TX11.2015
High School Diploma -
Copperas Cove High School
Copperas Cove, TX06.2012
Skills
NHA Certified Medical Assistant #W4T2N2F7
Certification
Certified Medical Assistant
#W4T2NF7
Certified Clinical Medical Assistant
Timeline
TIer 2 Help Desk Representative
SS&C Technologies
06.2020 - Current
Senior Advisor
Alorica
12.2018 - 06.2020
Life Insurance Specialist
Willis Towers Watson
06.2018 - 12.2018
Team Leader
NTTA
02.2017 - 06.2018
Medical Records Specialist
Quadramed
10.2016 - 02.2017
Dispatcher
MedicOne Medical Response
06.2015 - 05.2016
Medical Assistant
Killeen Medical Clinic
05.2014 - 06.2015
Medical Assistant
Vista College
High School Diploma -
Copperas Cove High School
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