Summary
Overview
Work History
Education
Skills
Certification
About me...
Additional Information
Timeline
CustomerServiceRepresentative

Shellini Spencer

Bangor,ME

Summary

"If it doesn’t challenge you, it doesn’t change you”.

Enthusiastic Allied Health & Fitness Professional proficiently providing personalized attention and professional guidance to clients. Extensive knowledge in the field of medical and health insurance with over 10 years of customer service. Customer service driven in handling complex issues to provide a positive outcome. Highly empathic individual with a positive demeanor and a gift for connecting with people to help them feel at ease. Firmly believe training and knowledge in the health and fitness field will help customers feel satisfied and happy!

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Duluth Trading
11.2021 - 11.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Always greeting customers with positive energetic energy and smiles.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Personal Trainer

LA Fitness
09.2020 - 12.2020
  • Communicated with clients to determine goals and performed client assessments.
  • Supplied clients with list of exercises and activities.
  • Assisted clients with developing reasonable diets and nutritional guidelines.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Studied multiple programs to provide health education, wellness and fitness program development to clients.

Yoga Studio Owner

Self-employed
01.2017 - 04.2020
  • Owned and managed daily operations of Kin Chi Yoga LLC., including supervising employees and providing onsite training, teaching and continuing education to staff.
  • Taught warm yoga classes in various styles focusing heavily on alignment of the body and spine.
  • Welcomed customers and asked open-ended questions to understand individual needs.
  • Mentored employees to take on responsibilities and teaching with understanding of clients and their injuries.

Education

Vocational - Nutrition & Health Coaching

Institute For Integrative Nutrition
New York, NY
11.2021

Vocational - Medical Assisting

Param Institute Of Education
Edison, NJ
03.2021

Vocational - Yoga Therapy And Teacher Training

Tula Yoga
Aberdeen NJ
06.2018

Associate of Applied Science - Information Technology

Westchester Community College
Valhalla, NY
05.1999

Skills

  • Customer Service
  • Certified Clinical Medical Assistant (NHA CCMA)
  • American Heart Association BLS, CPR, AED Certified
  • Medical Billing
  • Medical Terminology
  • Healthcare Proficiency
  • Vital Signs Measurement
  • Electrocardiography (EKG)
  • Computer Proficient
  • People Skills
  • Problem Solving Abilities
  • Scheduling
  • Adaptability
  • Creative
  • Self-Motivated
  • Empathy
  • Attention to Detail
  • Staff Management
  • Faculty Training
  • Rehabilitation / Trauma
  • Injury Prevention
  • Sports Injuries
  • Fitness and Nutrition
  • Promote Healthy Lifestyle
  • Meditation & Mindfulness
  • Motivate Clients

Certification

  • Certified Yoga Instructor
  • (E-RYT 200 & E-RYT 500, & YACEP)
  • Certified Meditation Teacher
  • Certified Reiki Master Teacher
  • Certified ISSA Personal Trainer (CPT)
  • Certified ACE Group Fitness Instructor (CGFI)
  • Certified BLS / CPR / AED / First Aid
  • Certified Clinical Medical Assistant (CCMA)

About me...

There is more to me that meets the eye. I have a wide range of interests, studies, skills and experiences, as you can see. I love to knit, crochet, paint, SUP paddleboard, learn languages (currently French and Korean), bake breads and of course chocolate brownies too! My family and I take daily walks and stay healthy best as we can. I enjoy life and enjoy helping others find their bliss. My family and I are huge foodies. We love to cook and also go out to explore new places to grab a bite. We have fun going to seek beautiful places yet to be discovered. I believe it is all about learning and personal growth. We never stop learning. I strive to make the most of out every opportunity.  

Additional Information

I will make an excellent Work from Home Agent. :)

Please, call me Lili :)

Timeline

Customer Service Representative

Duluth Trading
11.2021 - 11.2022

Personal Trainer

LA Fitness
09.2020 - 12.2020

Yoga Studio Owner

Self-employed
01.2017 - 04.2020

Vocational - Nutrition & Health Coaching

Institute For Integrative Nutrition

Vocational - Medical Assisting

Param Institute Of Education

Vocational - Yoga Therapy And Teacher Training

Tula Yoga

Associate of Applied Science - Information Technology

Westchester Community College

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