Mayah Rattler
Raleigh,NC
Summary
Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Phlebotomist
UNC Health Care
Chapel Hill, North Carolina
08.2024 - Current
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Managed inventory of phlebotomy supplies and reordered stock as necessary.
- Located veins suitable for puncture to draw blood using sterilized needles.
Medical Assistant
Metro Internal Medicine
Raleigh , NC
01.2024 - 07.2024
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Incorporated outside records into charts and EHR.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Prepared treatment rooms for patient examinations.
- Collected samples from patients for laboratory testing purposes.
- Responded to patient callbacks and phone-in prescription refill requests.
- Cleaned and maintained medical equipment following procedures and standards.
- Organized charts, documents and supplies to maintain team productivity.
Phlebotomist
LabCorp
Raleigh, NC
01.2023 - 07.2024
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
Customer Service Cashier
Ulta
Raleigh, NC
06.2023 - 11.2023
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Verified that all coupons were valid prior to processing them into the system.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Phlebotomist
Vitalant
Baton Rouge, LA
12.2021 - 08.2022
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
Customer Service Cashier
Michaels
Cary, NC
08.2018 - 03.2020
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Education
High School Diploma -
Cary High School
Cary, NC06-2019
Bachelor of Science - Neuroscience
Arizona State University
Tempe, AZSkills
- Donor Screening
- Infection Control
- Venipuncture
- Blood Collection
- Paperwork Processing
- Patient Care
- Sanitation and Sterilization
- Communication Abilities
- Product Knowledge
- Scheduling
- Consultative Sales
- Data Entry
- Appointment Scheduling
- Data Collection
- Conflict Resolution
- Product Sales
- Complaint Handling
- Product Promotion
- Documentation
- Staff Training
- Customer Service
- Specimen handling
- Venipuncture expertise
- Paperwork processing
- Medical terminology
- Order of draw
- Health education
- Health and safety
- Patient care
Timeline
Phlebotomist
UNC Health Care
08.2024 - Current
Medical Assistant
Metro Internal Medicine
01.2024 - 07.2024
Customer Service Cashier
Ulta
06.2023 - 11.2023
Phlebotomist
LabCorp
01.2023 - 07.2024
Phlebotomist
Vitalant
12.2021 - 08.2022
Customer Service Cashier
Michaels
08.2018 - 03.2020
High School Diploma -
Cary High School
Bachelor of Science - Neuroscience
Arizona State University