MAYAI PHELPS
Normal,Illinois
Summary
Accomplished and committed customer service agent with a proven track record of increasing productivity, enhancing customer satisfaction, and effortlessly managing various operational responsibilities. Expertise in retail sales, food service, troubleshooting, and customer service. Consistently demonstrates dedication to delivering excellent service and fostering teamwork. Highly skilled food handler passionate about providing top-notch hospitality services. Exceptional ability to uphold stringent food safety regulations while delivering outstanding customer service sets apart in the industry.
Overview
8
8
years of professional experience
Work History
Replenishment Sales Associate
Primark
Chicago, IL
06.2024 - 09.2024
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Achieving established goals
- Directing customers to merchandise within the store
- Increasing in store sales
- Superior product knowledge
- Maintaining an orderly appearance throughout the sales floor
- Introducing promotions and opportunities to customers
Cashier/Mobile Pickup Associate
Meijer's
Normal, IL
08.2023 - 11.2023
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations
- Operating scanners, scales, cash registers, and other electronics
- Balancing the cash register and generating reports for credit and debit sales
- Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer
- Processing refunds and exchanges, resolving complaints
- Bagging or wrapping purchases to ensure safe transport
- Following all stored procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes
- Maintaining a clean workspace
- Anticipates patient/team member needs and services them
Guest Service Representative
Navy Pier
Chicago, IL
02.2017 - 08.2022
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
Retail Sales Associate
Old Navy
Chicago, IL
08.2021 - 12.2021
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Achieving established goals
- Directing customers to merchandise within the store
- Increasing in store sales
- Superior product knowledge
- Maintaining an orderly appearance throughout the sales floor
- Introducing promotions and opportunities to customers
Cashier/Bartista
Starbucks
Chicago, IL
04.2018 - 10.2019
- Provided outstanding customer service by creating a friendly atmosphere, managing large orders effectively, and attending to client needs to increase satisfaction
- Exhibited proficiency in beverage preparation, creating personalized drinks that continuously satisfy client preferences and expectations while adhering to Starbucks' quality standards
- Worked well with teammates, keeping things running smoothly during busy times and fostering a supportive and effective work environment
- To guarantee smooth store operation and adherence to safety regulations, I oversaw operational duties such as cash handling, inventory replenishment, and upkeep of cleanliness
- Utilized product expertise to offer tailored suggestions, advertise highlighted products, and increase sales by utilizing cross-selling and upselling strategies
Education
Bachelors in Science - Criminal Justice, Psychology
Illinois State University
Normal, ILHigh School Diploma -
South Shore International College Preparatory High School
Chicago, IL08.2021
Skills
- Communication Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Exceptional customer service
- Relationship building
- Outgoing personality
- Flexible schedule
- Verbal/written communication
- Stocking and receiving
- Client service
- Conflict resolution
- Store opening and closing
Timeline
Replenishment Sales Associate
Primark
06.2024 - 09.2024
Cashier/Mobile Pickup Associate
Meijer's
08.2023 - 11.2023
Retail Sales Associate
Old Navy
08.2021 - 12.2021
Cashier/Bartista
Starbucks
04.2018 - 10.2019
Guest Service Representative
Navy Pier
02.2017 - 08.2022
Bachelors in Science - Criminal Justice, Psychology
Illinois State University
High School Diploma -
South Shore International College Preparatory High School