MAYANA STRICKLAND
Charlotte,NC
Summary
Detail-oriented Administrative Professional with over 10 years in financial institutions and corporate operations. Expertise in regulatory compliance, financial processing, and fraud risk mitigation. Proven capacity to enhance operational efficiency and manage high-volume workflows in fast-paced settings.
Overview
12
12
years of professional experience
Work History
Receptionist | Administrative Support
Blue Horizon
Charlotte, NC
05.2025 - Current
- Managed daily front office operations, serving as primary point of contact for clients and visitors to ensure smooth communication.
- Coordinated scheduling, calendar management, and appointment logistics to optimize time management for leadership and staff.
- Supported leadership with accurate administrative reporting and documentation to enhance organizational efficiency.
- Maintained strict confidentiality of sensitive client and organizational information.
- Process financial transactions and maintain accurate records.
Group Housing Coordinator
The Westin Hotel
Charlotte, NC
02.2022 - 05.2025
- Coordinated housing and billing processes for corporate group events, ensuring seamless execution and client satisfaction.
- Managed reservation processing and billing accounts, preparing invoices to facilitate accurate financial transactions.
- Resolved billing discrepancies and addressed client concerns to maintain strong relationships and uphold service standards.
- Collaborated cross-functionally with finance, sales, and operations teams.
- Ensured compliance with accounting policies and operational standards.
Sales Associate
Pandora Jewelry
Charlotte, NC
11.2021 - 11.2023
- Provided consultative sales support to enhance customer experience and foster strong relationships.
- Contributed to store sales targets and retention goals through effective customer engagement.
- Managed POS transactions and controlled inventory to ensure operational efficiency.
Bank Teller
Wells Fargo
Charlotte, NC
01.2014 - 03.2023
- Processed high-volume deposits, withdrawals, and financial transactions with a focus on accuracy and client satisfaction.
- Supported clients in account management and banking services, ensuring seamless access to financial resources.
- Balanced cash drawers daily while maintaining strict security standards.
- Identified and escalated suspicious activities to uphold regulatory compliance and protect client assets.
Senior Fraud Specialist
Wells Fargo
Charlotte, NC
08.2022 - 02.2023
- Investigated complex fraud cases, analyzing suspicious financial activity to identify patterns and inform preventive measures.
- Monitored transactions across systems to detect irregularities, enabling timely intervention and reducing potential fraud risk.
- Prepared detailed investigative reports for leadership review, highlighting key findings and recommendations for action.
- Developed internal controls to mitigate risk exposure.
Front Desk Agent
The Westin Hotel
Charlotte, NC
11.2021 - 02.2023
- Executed guest check-in and check-out procedures to enhance guest satisfaction.
- Processed billing and ensured transaction accuracy, contributing to financial integrity.
- Coordinated with internal teams to streamline operations and improve service delivery.
Education
High School Diploma -
Providence High School
Charlotte, NCSkills
- Executive Administrative Support
- Risk management
- Billing, Invoicing & Account Reconciliation
- Fraud investigation
- Cross-Functional Collaboration
- Document management
- Billing and invoicing
- Data management
- Regulatory Compliance & Risk Management
- Financial Reporting & Transaction Processing
- Process improvement
Timeline
Receptionist | Administrative Support
Blue Horizon
05.2025 - Current
Senior Fraud Specialist
Wells Fargo
08.2022 - 02.2023
Group Housing Coordinator
The Westin Hotel
02.2022 - 05.2025
Sales Associate
Pandora Jewelry
11.2021 - 11.2023
Front Desk Agent
The Westin Hotel
11.2021 - 02.2023
Bank Teller
Wells Fargo
01.2014 - 03.2023
High School Diploma -
Providence High School