Mayanda S Michel
Pompano Beach
Summary
I bring a strong background in fast-paced, high-responsibility roles where clear communication, accuracy, and calm decision-making truly matter. I’ve spent several years handling urgent calls, coordinating schedules, documenting sensitive information, and supporting people during stressful situations—all while balancing school and working full time. I’m currently pursuing my Associate of Arts with a health-science focus and am eager to transition into a hospital environment where I can learn hands-on, support patients and clinical teams, and grow within the healthcare field.
Overview
3
3
years of professional experience
Work History
Receptionist
Answering Service Care
08.2024 - Current
- Utilized CRM systems to track interactions and follow-up actions effectively.
- Delivered outstanding service under pressure during high-call-volume periods without compromising quality or efficiency standards.
- Proactively assisted colleagues as needed with challenging callers or situations, contributing to positive team dynamics and workplace morale.
Customer Service Representative
Fusion
01.2024 - 07.2024
- Explained services and products clearly while maintaining compliance with company policies
- Reviewed billing statements, processed payments, and resolved account discrepancies
- Delivered remote technical support while documenting troubleshooting steps accurately
- Demonstrated strong de-escalation skills with upset or high-stress callers
Security Manager
Security Providers of Florida
06.2023 - 12.2023
- Conducted regular patrols and monitored security systems to ensure safety of facilities and personnel
- Enforced access control procedures and documented incidents accurately
- Supervised team members and provided coverage during staffing shortages
- Responded calmly and professionally to incidents requiring immediate attention
Education
Associate of Science - Associate of Arts (A.A.), Health Sciences
Palm Beach State College
Lake Worth, FL06-2026
Skills
- Patient & Family Communication
- Escalation & Priority Assessment
- Telephone & Electronic Communication Systems
- High-Pressure / Fast-Paced Environment Experience
- Accurate Documentation & Data Entry
- Willingness to Learn & Cross-Train
Languages
Haitian Creole
Interests
- Interest in Patient Care & Advocacy
- Interest in Diagnostic Imaging & Medical Technology
- Continuous Learning in Healthcare
- Team-Based Healthcare Environments
Timeline
Receptionist
Answering Service Care
08.2024 - Current
Customer Service Representative
Fusion
01.2024 - 07.2024
Security Manager
Security Providers of Florida
06.2023 - 12.2023
Associate of Science - Associate of Arts (A.A.), Health Sciences
Palm Beach State College